Terms and Conditions
Last Modified:
These Terms and Conditions (“Terms” or "Agreement") constitute a legal agreement between
you and Tomofun Co. Ltd. and its subsidiaries and affiliated companies (collectively, "Tomofun"
or “we” or “us” or “our”), the owner, operator and developer of the Furbo website available at
www.Furbo.com and all associated sites linked to www.Furbo.com (the “Sites”), any mobile
applications that may be downloaded on your device to access our services (the “Mobile Apps”),
any Furbo hardware products (the “Hardware Products”), Furbo Dog Nanny, or other digital
goods and services (“Subscription Services”). The term “Services” or “Tomofun Services” will
collectively refer to the Tomofun Sites, Mobile Apps, Hardware Products and Subscription
Services
IF YOU RESIDE WITHIN THE UNITED STATES OF AMERICA OR CANADA, THIS
AGREEMENT IS SUBJECT TO BINDING ARBITRATION AND WAIVER OF CLASS
ACTION AND JURY RIGHTS. PLEASE SEE THE DISPUTE RESOLUTION SECTION OF
THIS AGREEMENT FOR MORE INFORMATION AND OPT-OUT INSTRUCTIONS.
1. Acceptance
Please read this Agreement carefully before accessing, using or registering for the Services. Any
person or entity accessing, using, or registering for any Services provided by Tomofun
(“Customer” or “you”) agrees to be bound or to bind the entity they represent by the terms set
forth in this Agreement. All rights not expressly granted herein are reserved by Tomofun. You
represent and warrant that you have the right, authority and capacity to accept and agree to this
Agreement on behalf of yourself or the entity that you represent.
Your use, access or registration to the Services is also governed by our Privacy Policy,
incorporated herein by reference. Please review the Privacy Policy to understand how we collect,
use, disclose and protect your personal information.
IF YOU DO NOT AGREE TO THE TERMS, PLEASE DO NOT ACCESS, USE, OR
REGISTER FOR ANY SERVICES.
2. Changes to this Agreement and Services
Subject to the applicable law, Tomofun reserves the right to change or modify this Agreement at
any time by updating this page. If we make a material change to this Agreement, we will provide
you with notice on our Services or to the email address we have on file. By continuing to use the
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Service after those changes become effective, you agree to be bound by the revised Agreement.
To find out when we last updated this Agreement, please refer to the date listed after “Last
Modified” at the top of this Agreement.
You understand that we are always improving and working on our Services, which means our
Services may change over time. We may modify, suspend or discontinue any part of the Services,
or introduce new features or restrictions on the part or all of the Services. We also reserve the
right to remove any Content (defined below), features, or pages for any reason, in our sole
discretion, and without notice to you. You agree that we are not liable to you or any third party
for any modification, suspension or discontinuance of the Services or any part thereof.
3. NOT AN EMERGENCY SERVICE
TOMOFUN SERVICES DO NOT PROVIDE ANY OTHER EMERGENCY SERVICES. IF
YOU ARE EXPERIENCING AN EMERGENCY, IMMEDIATELY CONTACT 911 IF YOU
ARE IN THE UNITED STATES, 999 IF YOU ARE IN THE UNITED KINGDOM, 112 IF YOU
ARE IN AUSTRALIA, 000 IF YOU ARE IN GERMANY, THE POLICE DEPARTMENT, FIRE
DEPARTMENT, NEAREST HOSPITAL OR OTHER EMERGENCY SERVICE. PLEASE DO
NOT CONTACT TOMOFUN’S CUSTOMER SERVICE OR CUSTOMER CARE TEAM FOR
ANY EMERGENCIES.
You agree and understand that Tomofun’s Services are not an emergency service, dispatch center,
or other emergency-type service. We cannot assist you with any emergencies you or someone
else may be experiencing while using our Services. Our Service is intended to be accessed and
used for non-time-critical information and non-emergency purposes.
4. Account Eligibility
We are excited to have you become a Customer! When you register for an account with our
Services, you become the “Account Owner.” As an Account Owner, you can authorize other
individuals to access your account (the “Authorized Users”).
You should only invite individuals you trust to become Authorized Users because Authorized
Users have access to the personal information available in your account (e.g., account profile,
video history settings, and more) and they can also modify or change your account information
and settings (such as turning your camera on or off, or modifying your Smart Alerts or
notifications). In addition, Authorized Users can invite or enable other Authorized Users to
access and use your account. Tomofun does not take any responsibility for the actions of
Authorized Users.
To be eligible to access, use or register with our Services, you represent and warrant:
You have legal capacity to form a binding contract with Tomofun;
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You are 18 years or older. Authorized Users of the account under the age of 18 must
have parental or legal guardian consent to access and use the Services and can only use
the Services under the supervision of their parent or legal guardian;
As an Account Owner, you agree to be fully responsible for all actions taken on your
account, including any actions taken by Authorized Users;
You will provide us with information that is accurate, complete, and current at all times;
You will be responsible for safeguarding the password that you use to access the Service
and for any activities or actions under your password, whether your password is with our
Service or a third-party service;
You will notify us immediately upon becoming aware of any breach of security or
unauthorized use of your account;
Your use and access of the Services will not violate any applicable laws or regulations,
such as embargoes or export control laws and regulations;
You understand and acknowledge that the sole purpose of our Service is to observe and
record pets and in no event human behavior. You will not use our Service to spy on,
observe or monitor the behavior of other people nor will you make audio or video
recordings for this purpose; and,
You will not use as a username the name of another person or entity that you do not have
the right to use, or the name of a person or entity with the intent to impersonate that
person or entity.
Tomofun is not liable for any loss or damage arising or resulting from your failure or the failure
of your Authorized Users to comply with the above requirements. In addition, failure to meet any
of the eligibility requirements listed above constitutes a breach of this Agreement, which may
result in immediate termination of your account on our Service.
5. Legal Restrictions on Access and Use of the Services
While the Tomofun Services are intended for your personal enjoyment and household use, there
may be laws or regulations where you live that impose certain responsibilities on you and your
use of our Services. For instance, there may be data protection and security laws that apply to
your use of the Services. As an Account Owner or Authorized User, you control the data you
collect via our Services.
You agree that it is not Tomofun’s responsibility to ensure your use of the Services comply with
applicable laws, including, but not limited to:
i. Any applicable laws or regulations relating to the recording or disclosure of photographs,
video and/or audio recordings, including any specific laws relating to use of our Services
in the workplace, in public, or in private places that are not your home; and/or
ii. Any laws or regulations requiring you to provide notice to and/or obtain consent from
individuals with respect to your use of the Services.
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If your use or access of our Services does not comply with applicable laws, you are prohibited
from using or accessing our Services. We may terminate or suspend your use or access to our
Services, in our sole discretion, for any reason, at any time, and without notice. We have the sole
right to determine whether you are in breach of any terms contained in this Agreement.
6. Acceptable Use
All right, title and interest in the Services and Content provided through the Services are owned
by Tomofun, its licensors, or designated third parties. We provide you with a limited, non-
transferable, non-exclusive right (without the right to sub-license) to access and use the Services
for your personal, non-commercial use.
The rights granted to you in this Agreement are subject to the following restrictions:
i. You may not violate any laws, regulations, guidelines or ordinances, including data
protection laws, export control laws, or any other laws referenced above;
ii. You will not license, sell, rent, lease, transfer, assign, distribute, host or otherwise
commercially exploit the Services;
iii. You will not attempt to obtain the password, account or other security information from
any other Account Owner or Authorized User on our Services;
iv. You will not compromise the security of your account or any other account on the
Tomofun Services;
v. You will not engage in conduct that is harmful, deceptive, threatening, harassing, vulgar,
defamatory, obscene, fraudulent or otherwise objectionable or questionable;
vi. You will not interfere with, disrupt, violate or attempt to gain unauthorized access to any
computer network or servers connected to the Services or violate the regulations, policies
or procedures of such networks;
vii. You will not copy, store, reproduce, distribute, republish, download, display, post or
transmit any part of the Services or Content provided via our Services, except as
permitted by Tomofun in writing;
viii.You will not infringe or violate the intellectual property rights or any other rights of
another person or entity, including Tomofun;
ix. You will not engage in conduct that may result in “spam” or any form of auto-responder
on the Services, or processes that run or activate while you are not logged into the
Services;
x. You will not modify, make derivative works of, disassemble, reverse-compile or reverse-
engineer any part of the Services;
xi. You will not access or use the Services for purposes of building a competitive or similar
product or service;
xii. You will not upload, transmit or distribute any computer viruses, worms or any software
intended to damage or alter a computer or communications network, computer, handled
mobile device, data, the Services, or any other system, device or property;
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xiii.You will not interfere with the proper working of the Services, including any
unreasonable load on the Services’ infrastructure;
xiv.You will only access or attempt to access the Services through the methods or means
provided by Tomofun;
xv. You will not remove, obscure or modify any proprietary rights notices (including
copyrights and trademark notices) that may be provided by or in connection with the
Services; and/or,
xvi.You will not “crawl,” “scrape” or use “spiders” on any page, data, or portion of or
relating to the Services, whether by automated or manual means.
Your failure to abide by the foregoing may result in the termination or suspension of your use or
access to our Services, in our sole discretion, for any reason, at any time, and without notice.
Subject to the applicable law, we may have the sole right to determine whether you are in breach
of any terms contained in this Agreement.
7. Content
Our Service may allow you to publicly share and otherwise make available certain information,
graphics, videos, or other material ("Content"), including, without limitation, Content captured
through or in connection with your use of the Services. Such Content may also include location
information or other metadata. You are solely responsible for the Content that you publicly
upload, transmit, share or otherwise disseminate on and through the Services, including its
legality, reliability, and appropriateness. Tomofun reserves the right, but is not obligated, to
remove any Content from the Services at any time in its sole discretion.
You hereby agree you will not use, reproduce, modify, upload, publish, transmit, distribute,
display, or otherwise exploit for any purposes whatsoever any Content that (i) is not owned by
you without the express prior written permission of the respective owners of the Content, and (ii)
in any way that violates any third party right(s) in the Content.
Furthermore, you represent and warrant that:
i. You own the intellectual property rights in the Content used by you or otherwise have the
right to use the Content;
ii. You grant us the license to your Content as set forth below; and,
iii. The posting or dissemination of your Content on or through the Service does not violate
the privacy rights, publicity rights, copyrights, intellectual property rights, contract rights
or any other rights of any person or entity.
You hereby grant Tomofun and its licensees a non-exclusive, irrevocable, fully paid and royalty-
free, perpetual, worldwide, sub-licensable and transferable right to access, re-use, distribute,
store, delete, translate, copy, modify, display, sell, create derivative works from and otherwise
exploit such Content for any purpose and in any media formats in any media channels without
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compensation to you or any other person or entity. You also hereby grant to each user of the
Services a non-exclusive license to access, use and/or share your Content through the Services as
permitted through the functionality of the Services and this Agreement.
8. Private Content
Tomofun does not claim ownership of your intellectual property rights in the Content or any
recordings or data you provide to us via the use of our Services (the “Private Content”).
However, you agree to give Tomofun the right to access, use, preserve and/or disclose your
Content and Private Content, without compensation to you or any obligation to you, for the
following purposes, as limited by the Privacy Policy:
i. To provide the Services to you;
ii. To improve and optimize the Services, or otherwise expand Services;
iii. To develop new Services;
iv. To protect your rights and interests, or the rights and interests of third parties, the public,
or Tomofun;
v. To comply with applicable law or regulation, legal process (e.g., subpoena, warrant, etc.),
or inquiry by a public or governmental authority;
vi. To enforce this Agreement, including any investigation of alleged violations of this
Agreement; or,
vii. To detect, prevent, and mitigate fraudulent activity on our Services, or any security or
technical issues related to our Services.
9. Trademarks, Copyrights and Intellectual Property
Tomofun owns and retains all proprietary rights to the Services, its trademarks, copyrights, trade
secrets, and/or patents, whether registered or not, and all other trademarks and trade names are
the property of their respective owners. The Services are licensed to you on a limited, non-
exclusive, non-transferable, non-sublicensable basis, solely to be used in connection with the
Services for your private, personal, non-commercial use, subject to all the terms and conditions
of this Agreement as they are applicable to the Services.
Nothing on or in the Services shall be construed as conferring any other license to you or your
Authorized Users under any intellectual property right, including any right in the nature of
trademark, patent, trade secret or copyright, of Tomofun or any third party, whether by estoppel,
implication or otherwise. Except for any information that is in the public domain, you are not
authorized to reproduce, transmit or distribute the trademarks, copyrights, proprietary
information or intellectual property of Tomofun. Tomofun, and its affiliates and licensors and
suppliers, reserve all rights not granted in this Agreement.
Tomofun respects others’ intellectual property rights and reserves the right to delete or disable
Content alleged to be infringing the Digital Millennium Copyright Act (“DMCA”) and to
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suspend or terminate the accounts of alleged infringers. If you believe someone is infringing on
your or anothers copyrights, please contact us at support@furbo.com.
10. Feedback
You may submit comments, suggestions or ideas about our Services, including ways in which
you would improve or change the Services (the “Feedback”). You agree that your Feedback is
provided to us on a NON-CONFIDENTIAL BASIS, is voluntary, gratuitous, unsolicited and
without restriction, and Tomofun does not have any fiduciary duty or other duty as a result of
receiving your Feedback. You hereby grant Tomofun the unlimited, perpetual right to use, copy,
modify, publish, redistribute, create derivative works from such Feedback or otherwise
disseminate your Feedback for any purpose and in any way without compensation or any
obligation to you or any other third parties. Tomofun does not waive any rights to use similar or
related feedback or ideas known to Tomofun, developed by Tomofun’s employees, or obtained
from other sources.
11. Purchases
If you wish to purchase any product or service made available through the Services ("Purchase"),
you may be asked to supply certain information relevant to your Purchase including, without
limitation, your credit card number, the expiration date of your credit card, your billing address,
and your shipping information. We may require additional information from you prior to
accepting or processing your order.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other
payment method(s) in connection with any Purchase; and that (ii) the information you supply to
us is true, correct and complete.
By submitting such information, you grant us the right to use or provide the information to third
parties for purposes of facilitating the completion of Purchases or providing our Services to you.
We reserve the right to refuse or cancel your order at any time for certain reasons including but
not limited to: product or service availability; we suspect you are purchasing products for resale
without written permission from us; errors in the description or price of the product or service;
error in your order or other reasons; or if fraud or an unauthorized or illegal transaction is
suspected. Furthermore, we reserve the right to collect any rejection or insufficient funds fee and
to process any such payment by the payment method you have submitted to us. Your charges
may be payable in advance, in arrears, or as otherwise described when you initially selected to
use the paid Services.
12. Subscription Services
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a. In order to enjoy certain advanced features of our Services, including the ability to
store video and/or audio footage or photographs in cloud storage, download them to
your mobile device, or receive certain types of enhanced notifications, you must
activate the Subscription Services, such as the Furbo Dog Nanny®. If you sign up
for one of our special offer such as “Subscribe and Save plans” or “Premium Safety
Package plan”, you have agreed to a minimum subscription of three or more
continuous months (“Minimum Commitment”). We will charge the subscription fee
upfront for a minimum of three or more months depending on the purchase plan you
choose. You must first complete the activation process once you receive the
Hardware Product in order to enjoy the Subscription Services. You will not be able
to access or use any feature of the Hardware Product without activation. After the
Minimum Commitment, your Subscription Services will continue monthly, annually
or biennially, based on the plan you selected. Your Subscription Term will
automatically renew until terminated by you or us. After you terminate the
Subscription Services, or if you purchase the Camera Only without the Subscription
Services, you will only be able to access a real-time stream of the area where the
Hardware Product is located for the limited purpose of recording. You will not be
able to access any past recordings, nor can you activate the Subscription Services
retroactively. If you or an Authorized User delete any data collected as a result of
the Subscription Services, the data will be permanently deleted and no longer
available to you. Please note that Tomofun may charge an additional fee for the use
of some or all of the Subscription Services. We reserve the right to modify, suspend,
terminate, or change the Subscription Services at any time.
b. Subscription. You can find a description of our Subscription Services on our
website ( https://help.furbo.com/hc/en-us ), and we will explain which Subscription
Service options are available to you when you sign up for the Furbo Dog Nanny or
other services we offer. Your Subscription Services will continue month-to-month,
annually, or based on the other timescale subscription plan (the “Subscription
Term”) that you select, and will automatically renew until terminated. You will be
entitled to access the subscription-based Services you purchased for each
Subscription Term until such subscription is canceled. To change or discontinue a
Purchase, please go to the website (https://furbo.com/account). To use the
Subscription service you must provide us with one or more Payment Methods.
"Payment Method" means a current, valid, accepted method of payment, as may be
updated from time to time and which may include payment through your account
with a third party. You must cancel your Subscription Services before it renews to
avoid billing of the next period’s fees to your Payment Method (see "Cancellation"
below).
If you purchase our hardware product through the special offer such as "Subscribe
& save"or “Premium Safety Package” plan, you shall subscribe to our service
according to the selected purchase plan, the minimum subscription period is three
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months or more (depends on the plan you chose). If the user does not subscribe for
the minimum required period, we reserve the right to block their access to the
service until they renew their subscription for the required period.
c. Free Trial. Your Subscription Service may start with a trial period to use the
Subscription Service at no cost (“Free Trial”). The Free Trial period of your
Subscription Service lasts for one month, or as otherwise specified during sign-up
and is intended to allow new subscribers to try our Subscription Service.
Free Trial eligibility is determined by Tomofun at its sole discretion and we may
limit eligibility or duration to prevent Free Trial abuse. We reserve the right to
revoke the Free Trial and put your account on hold in the event that we determine
that you are not eligible. Members of households with an existing or recent
Tomofun Subscription Services are not eligible. We may use information such as
device ID, method of payment or an account email address used with an existing or
recent Tomofun Subscription Services to determine eligibility.
d. Billing Cycle. The Subscription Services will be charged based on the Subscription
Term you select to your Payment Method on the calendar day corresponding to the
commencement of the paying portion of your Subscription until your Subscription is
cancelled. For example, if you sign up for a monthly subscription on January 15,
you will be charged again on February 15 for the next month of the Subscription
Services.
e. Payment Methods. To use the Subscription Services you must provide one or more
Payment Methods. You can update your Payment Methods by going to the
"Account" page. Following any update, you authorize us to continue to charge the
applicable Payment Method(s). You authorize us to charge any Payment Method
associated to your account in case your primary Payment Method is declined or no
longer available to us for payment of your Subscription Services. You remain
responsible for any uncollected amounts. If a payment is not successfully settled,
due to expiration, insufficient funds, or otherwise, and you do not cancel your
account, we may suspend your access to the Subscription Services until we have
successfully charged a valid Payment Method. For some Payment Methods, the
issuer may charge you certain fees, such as foreign transaction fees or other fees
relating to the processing of your Payment Method. Check with your Payment
Method service provider for details.
If you purchase any Hardware Products by selecting the plan of "subscribe & save"
or “Premium Safety Package” , we will charge you for at least the first three months
or more, depending on the purchase plan you choose at the time when you activate
the hardware for the first time.
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f. Cancellation. To cancel, go to the "Account" page on our website(https://
furbo.com/account) and follow the instructions for cancellation. You can cancel
your auto-renewal for your Subscription Services at any time, and you will continue
to have access to the Subscription Services through the end of your Subscription
Term. You must cancel your subscription-based Services at least 24 hours before the
next Subscription Term to avoid further charges. Unless you cancel auto-renewal for
your subscription, the Subscription Services will be automatically extended for
successive renewal periods of the same duration as the Subscription Term originally
selected, at the then-current non-promotional rate. We do not provide refunds or
credits for any partial Subscription Term. If you cancel your Subscription Services,
your account will automatically close at the end of your current billing period for
your Subscription Term.
It is your responsibility to backup any data, software, or other materials you may
have stored or preserved via your use of the Subscription Services. If you cancel
your Subscription Services you will lose basic features of our Subscription Services
and you will permanently lose such data, software, or other materials as they will be
deleted after your Subscription Services end. Tomofun will not be responsible for
any such damage or loss.
g. Changes to the Price and Subscription Terms. We reserve the right to change our
subscription plans or adjust pricing for our service or any components thereof in any
manner and at any time as we may determine in our sole and absolute discretion.
Except as otherwise expressly provided for in these Terms of Use, any price changes
or changes to your Subscription Services will take effect following notice to you.
h. Refunds for Subscription Services. Payments for Subscription Services are
nonrefundable and there are no refunds or credits for partially used periods, unless
required by the laws of the region where you reside. Following any cancellation,
however, you will continue to have access to the Subscription Service through the
end of your Subscription Term. You will not be eligible for a prorated refund of your
payment for Subscription Services.
13. Statutory Right of Withdrawal (Canada, EEA AND UK Consumers Only)
If you are a consumer residing within Canada, the European Economic Area (EEA), or the
United Kingdom (UK) you have the following right of withdrawal when entering into a
subscription service contract with us:
Right of Withdrawal
You have the right to withdraw from the contract within 14 days without giving any reason.
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The withdrawal period will expire after 14 days from the day you entered into the subscription
contract.
To exercise the right of withdrawal, you must inform us (INSERT COMPANY NAME,
ADDRESS AND, WHERE AVAILABLE, TELEPHONE NO, FAX NO AND EMAIL
ADDRESS) of your decision to withdraw from the contract by an unequivocal statement (e.g. a
letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not
obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning
your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from the contract during the 14-day period, we shall reimburse to you all
payments received from you, including the costs of delivery (with the exception of the
supplementary costs resulting from your choice of a type of delivery other than the least
expensive type of standard delivery offered by us), without undue delay and in any event not
later than 14 days from the day on which we are informed about your decision to withdraw from
this contract. We will carry out such reimbursement using the same means of payment as you
used for the initial transaction, unless you have expressly agreed otherwise; in any event, you
will not incur any fees as a result of such reimbursement.
.
Model Withdrawal Form
(If you want to withdraw from the contract, please fill out this form and send it back.)
a. To: [INSERT NAME, ADDRESS AND, WHERE AVAILABLE, FAX NO AND
EMAIL ADDRESS OF COMPANY]
b. I / we (*) hereby give notice that I/we (*) withdraw from my / our (*) contract of sale
of the following goods (*) / for the provision of the following service (*)
c. Ordered on (*) / received on (*),
d. Name of the consumer(s):
e. Address of the consumer(s):
f. Signature of the consumer (s) (only for notification on paper):
g. Date:
(*) Delete where inapplicable.
14. Refund Policy – Hardware Products
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Please refer to the Shipping, Returns & Warranty Policy, which is incorporated herein by
reference, for information about shipping limitations, returns, and any warranty attached to the
Hardware Product you have purchased.
15. Service Interruptions
Our Services may be suspended temporarily or permanently without notice to you for security
purposes, maintenance or repair, system failures, or other similar circumstances (collectively,
“Service Interruptions”). You acknowledge and agree that you are not entitled to a refund or
rebate related to such Service Interruptions. We do not offer a service level or uptime guarantee
with our Services.
16. Intended Use and Reliability of Services
Your access and use of the Tomofun Services is intended to be non-time-critical. Tomofun does
not make any representations or warranties that use of the Services will improve or affect your
level of safety. While we intend to provide you with reliable Services, you hereby acknowledge
that the use of the Services is not intended to be 100% reliable and it is not a substitute for a
third-party monitored emergency notification system.
Our Services may experience interruptions or issues for various reasons, including a poor Wi-Fi
connection or your mobile carriers data and usage plan. We cannot and do not guarantee that
you will receive timely or accurate notifications through our Services, to the extent you enable
such features, nor that we will maintain and store your data. You are solely responsible for
maintaining and storing any backups of video or audio recordings or photographs outside of the
Services to avoid any loss of such data.
You acknowledge that the availability of our Services is dependent on your Internet Service
Provider (“ISP”), your mobile device operator or carrier (“Mobile Carrier”), and your computer,
mobile device, home wiring, Wi-Fi, Bluetooth connection or other relevant equipment. You are
responsible for ensuring you comply with your ISP’s and Mobile Carriers applicable terms and
agreements, including any data and usage terms.
17. System Requirements
To access or use the Services, you must have:
An account;
A wireless device that is supported by the Services, such as a mobile smartphone or
tablet;
A functioning and always available Wi-Fi network or broadband Internet connection in
your home; and,
Any other specifications provided with the specific Services you Purchase.
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You acknowledge that the Services may not function if you are not able to meet the requirements
listed above.
18. Installation and Use
Tomofun will provide you with installation instructions when you Purchase our Services.
However, it is your responsibility to ensure you are following the instructions correctly. YOU
MAY EXPERIENCE TECHNICAL OR PERFORMANCE ISSUES WITH OUR SERVICES IF
THE SERVICES ARE NOT PROPERLY INSTALLED. ALWAYS TEST THE SERVICES AT
INSTALLATION AND REGULARLY THEREAFTER TO ENSURE THEIR PROPER
FUNCTIONING. PART OF THE SERVICES MAY REQUIRE REPLACEMENT FOR THEIR
PROPER FUNCTION, SUCH AS TREATS FOR THE FURBO DOG CAMERA OR ADAPTER
REPLACEMENT. IF YOU ARE EXPERIENCING TECHNICAL DIFFICULTIES, PLEASE
REFER TO OUR FURBO HELP CENTER OR CONTACT US AT SUPPORT@FURBO.COM.
19. Availability, Errors and Inaccuracies
We are constantly updating our offerings of products and services on the Service. The products
or services available on our Service may be mispriced, described inaccurately, or unavailable,
and we may experience delays in updating information on the Service and in our advertising on
other web sites, applications or platforms.
We cannot and do not guarantee the accuracy or completeness of any information, including
prices, product images, specifications, availability, and services. We reserve the right to change
or update information and to correct errors, inaccuracies, or omissions at any time without prior
notice (including after an order has been submitted).
20. Automatic Software Updates
We may, from time to time, develop updates, patches, bug fixes, upgrades or other modifications
to the Services (the “Software Updates”). Software Updates may improve or optimize the
Services, or make changes to the Services in our sole discretion. You hereby agree that Tomofun
may automatically install the Software Updates without notice or additional consent from you,
except as required by applicable law or in accordance with our Privacy Policy. If you do not want
such Software Updates, you may terminate your Services with us.
Tomofun may, at its sole discretion, phase out any old Furbo Hardware Products that can no
longer receive the required Software Updates in order to function properly and securely. In the
event of a phase out, Tomofun will provide a reasonable period of time to impacted Authorized
Users and provide options to transition to new Hardware Products. After the phase out period,
Tomofun will no longer be able to provide support for the phased-out Hardware Products,
including but not limit to software updates, security patches, and customer support.
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21. Third Party Links and Services
Our Services may contain links or access to third-party web sites or services that are not owned
or controlled by Tomofun (“Third Party Services”). A description or link to Third Party Services
does not imply an endorsement by Tomofun of the Third Party Services.
Tomofun has no control over, and assumes no responsibility for, the content, privacy policies, or
practices of any Third Party Services. You further acknowledge and agree that Tomofun shall not
be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be
caused by or in connection with use of or reliance on any such content, goods or services
available on or through any such Third Party Services.
You may be required to agree to additional Third Party Services terms and conditions,
warranties, or other policies. This Agreement or any other Tomofun agreements with you do not
apply to your access or use of Third Party Services. We strongly advise you to read the terms and
conditions and privacy policies of any Third Party Services that you access or use.
22. Contests, Sweepstakes and Promotions
Any contests, sweepstakes or other promotions (collectively, "Promotions") made available
through the Services may be governed by rules that are separate from this Agreement. If you
participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If
the rules for a Promotion conflict with this Agreement, the Promotion rules shall apply.
23. Security
Tomofun has certain technical, administrative, and physical security measures in place to protect
your personal information. However, Tomofun’s Services are provided over the Internet and we
cannot guarantee that your personal information will not be accessed, used or disclosed by
unauthorized third parties. In addition, you are also responsible for the security of your personal
information on our Services. You should ensure that any wireless Internet connections you use
for the Product Hardware, Mobile App or other Services are secure, and only share your account
information with third parties you trust. If you believe that the security of your personal
information on our Services has been compromised, please contact us immediately at
support@furbo.com.
24. Indemnification
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO
INDEMNIFY, DEFEND AND HOLD HARMLESS TOMOFUN, ITS OFFICERS,
EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, OR LICENSEES, FOR ANY LOSSES,
DAMAGES, COSTS, LIABILITIES AND EXPENSES (INCLUDING, BUT NOT LIMITED
TO, COURT COSTS, LEGAL FEES, AWARDS OR SETTLEMENTS) RELATING TO OR
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ARISING OUT OF YOUR OR YOUR AUTHORIZED USERS’ USE OF THE SERVICES,
AND INCLUDING ANY BREACH BY YOU OF THE TERMS CONTAINED IN THIS
AGREEMENT. NOTWITHSTANDING THE FOREGOING, THIS INDEMNIFICATION
SHALL NOT APPLY TO CLAIMS BASED ON TOMOFUN’S OWN WILLFUL, WANTON,
OR INTENTIONAL MISCONDUCT BY TOMOFUN.
25. Warranty Disclaimer
TOMOFUN PROVIDES THE SERVICES ON AN "AS IS" BASIS AND DOES NOT MAKE
ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR
MERCHANTABILITY, NOR DO WE IN ANY WAY GUARANTEE THE QUALITY, DATA
CONTENT, ARTISTIC WORTH OR LEGALITY OF INFORMATION, CONTENT, GOODS
OR SERVICES THAT ARE TRANSFERRED, RECEIVED, PURCHASED OR OTHERWISE
MADE AVAILABLE OR OBTAINED BY WAY OF THIS WEBSITE OR THE SERVICES.
TOMOFUN DOES NOT REPRESENT OR WARRANT THAT THE SERVICES WILL
ALWAYS BE AVAILABLE, BE SECURE, BE UNINTERRUPTED, BE ERROR FREE, MEET
YOUR REQUIREMENTS, BE FREE OF ANY DEFECTS, VIRUSES OR OTHER HARMFUL
COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED. SOME OR ALL OF THE
EXCLUSIONS ABOVE MAY NOT APPLY TO YOU DEPENDING ON THE JURISDICTION
IN WHICH YOU RESIDE.
26. Limitations of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN ADDITION TO THE
WARRANTY AND OTHER DISCLAIMERS IN THIS AGREEMENT, IN NO EVENT SHALL
TOMOFUN, ITS OFFICERS, EMPLOYEES, PARTNERS, AGENTS, OR AFFILIATES, BE
(A) LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY,
CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION,
LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
ARISING FROM OR RELATING TO THE SERVICES, WHETHER OR NOT WE HAVE
BEEN INFORMED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH
DAMAGES, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE
FAILED OF ITS ESSENTIAL PURPOSE, AND (B) HAVE TOTAL CUMULATIVE
LIABILITY FOR ANY DIRECT DAMAGES, PROPERTY DAMAGE, PERSONAL INJURY,
LOSS OF LIFE OR ANY OTHER DAMAGES NOT EXCLUDED OR PRECLUDED
PURSUANT TO (A) ABOVE, ARISING FROM OR RELATED TO THE SERVICES,
WHETHER IN CONTRACT OR TORT OR OTHERWISE, SHALL BE LIMITED TO AN
AMOUNT NEVER TO EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO
TOMOFUN OR AN AUTHORIZED TOMOFUN RESELLER FOR THE SERVICES AT ISSUE
WITHIN THE PRIOR TWELVE (12) MONTHS (IF ANY). TOMOFUN DISCLAIMS ALL
LIABILITY OF ANY KIND OF TOMOFUN’S LICENSORS AND SUPPLIERS.
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TOMOFUN DISCLAIMS ALL LIABILITY ARISING FROM OR RELATING TO ANY
CONTENT OR PRIVATE CONTENT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS
OR OMISSIONS IN ANY CONTENT OR PRIVATE CONTENT, INCLUDING, BUT NOT
LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT OR PRIVATE
CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED IN CONNECTION
WITH USE OF, OR EXPOSURE TO, ANY CONTENT OR PRIVATE CONTENT POSTED,
EMAILED, ACCESSED, TRANSMITTED, DISSEMINATED OR OTHERWISE MADE
AVAILABLE VIA THE SERVICES.
THIS SECTION SHALL APPLY EVEN IF TOMOFUN IS FOUND LIABLE FOR ANY LOSS
OR DAMAGE DUE TO BREACH OF CONTRACT, BREACH OF EXPRESS OR IMPLIED
OR LIMITED WARRANTY, NEGLIGENCE OF ANY KIND OR DEGREE, SUBROGATION,
INDEMNIFICATION OR CONTRIBUTION, STRICT PRODUCT LIABILITY, OR ANY
OTHER LEGAL THEORY OF LIABILITY.
FOR THOSE JURISDICTIONS THAT DO NOT PERMIT LIMITATION OF LIABILITY FOR
GROSS NEGLIGENCE, THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO ANY
WILLFUL, WANTON, INTENTIONAL, RECKLESS MISCONDUCT, OR GROSS
NEGLIGENCE OF TOMOFUN.
27. Dispute Resolution and Waiver of Class Action and Jury Rights
The following applies only to those users that reside in the United States of America or Canada:
You understand and agree that any dispute, claim, or controversy arising under or in connection
with this Agreement, including your use and access to the Services or any other content,
including, but not limited to, claims as to whether any services rendered by Tomofun or persons
employed or engaged by Tomofun were unnecessary or unauthorized or were improperly,
negligently, or incompetently rendered, shall be finally and exclusively resolved by binding
arbitration under the American Arbitration Association’s ("AAA") Commercial Arbitration Rules
and Mediation Procedures and Consumer-Related Disputes Supplementary Procedures, and not
by a lawsuit or resort to court process, except as California law provides for judicial review of
arbitration proceedings. Each party retains the right to seek injunctive or other equitable relief in
a court of competent jurisdiction to prevent the actual or threatened infringement,
misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other
intellectual property rights. It is your responsibility to pay any AAA filing, administrative and
arbitrator fees as set forth in the AAA Rules.
YOU ACKNOWLEDGE AND AGREE THAT BOTH PARTIES TO THIS AGREEMENT ARE
GIVING UP THEIR CONSTITUTIONAL RIGHT TO HAVE SUCH DISPUTE DECIDED IN A
COURT OF LAW BEFORE A JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS
MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE
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ARBITRATION, PRIVATE ATTORNEY-GENERAL ACTION, OR ANY OTHER
PRESENTATIVE PROCEEDING.
The parties further agree that the arbitrator, and not any federal, state or local court or agency,
shall have exclusive authority to resolve any dispute relating to the interpretation, applicability,
enforceability or formation of this agreement to arbitrate. Any such controversy or claim shall be
arbitrated on an individual basis, unless both parties otherwise agree in writing. The arbitration
shall be held in San Francisco County, California, U.S.A.
You may cancel this agreement to arbitrate by giving written notice to Tomofun within 30 days
of the date of your acceptance of this Agreement, or 30 days after Tomofun makes material
changes to this section of this Agreement. You should send your cancellation notice to
support@furbo.com with the following information: (i) your name, (ii) your Tomofun account
email address; (iii) your mailing address; (iv) a statement of your wish not to resolve disputes
with Tomofun through arbitration. Your notice to opt-out of arbitration only applies to this
Agreement; if you previously entered into other arbitration agreements with Tomofun or enter
into other such agreements in the future, your notification that you are opting out of the
arbitration terms of this Agreement shall not affect the other arbitration agreements between you
and Tomofun. Should you choose to withdraw from the arbitration provision, all other provisions
of this Agreement shall remain in full force and effect.
If for any reason a claim proceeds in court rather than arbitration, each party waives any right to
a jury trial. You agree to the personal jurisdiction by and venue in the state and federal courts of
San Francisco County in the State of California or a United States District Court for the Northern
District of California located in San Francisco, California, and waive any objection to such
jurisdiction or venue.
28. General
a. Entire Agreement
This Agreement constitutes the entire agreement among the parties relating to the subject matter
hereof, and supersedes all prior or contemporaneous communications and proposals, whether
electronic, oral or written between the parties with respect to any Services provided by Tomofun.
Notwithstanding the foregoing, you may also be subject to additional terms and conditions,
posted policies, guidelines, or rules that may apply when you use the Services, use or access the
services, content or software of our affiliates, third parties or collaborating partners, or our enter
sweepstakes, promotions, or contests.
b. Term for Cause of Action
Any claim under this Agreement must be brought within one (1) year after the cause of action
arises, or such claim or cause of action is barred; claims made under the separate terms and
conditions of purchase for goods or services are not subject to this limitation.
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c. Governing Law
Except to the extent a claim or dispute is preempted by U.S. federal law, any claim or dispute
arising from or relating to this Agreement is governed by the laws of the State of California,
without regard to provisions of conflicts of law. Unless prohibited under mandatory law, any
lawsuit arising from or related to this Agreement shall be brought exclusively before the Superior
Court of California, County of San Francisco, and you hereby agree to the jurisdiction of any
such court, unless such claim or dispute is required to be arbitrated as set forth in an above
section
d. Headings
The section titles in this Agreement are for your convenience only and have no legal or
contractual effect.
e. Assignment
You may not assign or delegate any rights or obligations under this Agreement, and any such
attempts will be ineffective. Tomofun can freely assign or delegate all rightsand obligations
under this Agreement in part or in its entirety without notice to you.
f. Severability and Waiver
A failure to exercise or enforce any right or provision of this Agreement shall not constitute a
waiver of such right or provision. If any provision of this Agreement is found by a court of
competent jurisdiction to be unlawful, void or for any reason unenforceable then that provision
shall be deemed severable from this Agreement and shall not affect the validity and
enforceability of any of the remaining provisions.
g. Notifications
We may provide notifications to you as required or permitted by law via email to the primary
email address associated with the Account Owner, mobile notification, hard copy or posting of
such notice on our Services. Tomofun is not responsible for any automatic filtering that you or
your network provider may apply to such notifications.
h. Termination
This Agreement will remain in full force and effect as long as you continue to access or use the
Services, or until terminated in accordance with provisions of this Agreement. We may terminate
or suspend your use, access or account immediately, without prior notice or liability, for any
reason whatsoever, including without limitation if you breach this Agreement.
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If you transfer the Services to another owner, your right to use our Services immediately
terminates with respect to the transferred Services. The new owner shall have no right to use the
Services as your Account Owner and will need to register as a separate Account Owner and
accept this Agreement.
Upon termination, your right to use the Services will immediately cease. If you wish to terminate
your account, you may simply discontinue using the Service or contact us at
support@furbo.com.
i. Contact Us
If you have any questions about this Agreement, please contact us at support@furbo.com.
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使⽤者條款
最新修改版:
中⽂譯版僅供閱讀參考,若有與英⽂版本不⼀致之處,概以英⽂版為準。
此條款(『條款』或『協議』)構成您與友愉股份有限公司及其⼦公司和附屬公司(統稱
『友愉』或『我們』或『我們』或『我們的』)、Furbo網站www.Furbo.com所有⼈、操
作⼈和開發⼈,以及連結到(『網站』)的各個聯繫網站、任何可以下載到您的裝置上進
入我們的服務(『⼿機Apps』)的任何⼿機應⽤程式、任何Furbo硬體產品(『硬體產
品』)和軟體、或其他數位商品和服務(『訂閱服務』)之間的法律協議。『服務』或
『友愉服務』這兩個⽤語將泛指友愉網站、⼿機Apps、硬體產品和訂閱服務。
如果您居住在美國或加拿⼤,本條款受制於具約束⼒的仲裁和放棄集體訴訟和陪審團權
利。 請閱讀本協議的爭議解決段落,可看到更多資訊。
1. 接受
進入、使⽤或註冊服務之前,請詳閱本協議。想進入、使⽤或登記友愉提供任何服務的任
何個⼈或法⼈實體(『客⼾』或『您』)同意受本協議規定的條款約束,或約束其代表的
法⼈實體。友愉保留所有未於此明確授予的權利。您聲明且保證您有權、職權和資格代表
⾃⼰或您所代表的法⼈實體接受和同意本協議。
您對服務的使⽤、進入或註冊也受到我們的併入於此供參考的隱私權政策管理。 請檢視
隱私政策以便了解我們如何收集、使⽤、公開以及保護您的個資。
如果您不同意此條款,請勿進入、使⽤、或註冊任何服務。
2. 協議與服務的變更
適法的情形下,友愉保留權利,可以隨時透過更新本網⾴⽽變更或修改本條款。如果我們
變更條款上的資料,會在我們的服務上通知您,或傳到檔案上的電⼦郵件地址。在變更⽣
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效後,若您繼續使⽤服務,則代表您同意受修正協議約束。最後⼀次更新的時間,請參考
協議『最新修改』的⽇期。
您了解到,我們⼀直都在提升及經營我們的服務,這表⽰我們的服務會隨著時間變更。我
們可能修改、中⽌或停⽌任何服務,或者引⽤新的特點或限制到部分或全部服務上。我們
也保留以任何理由,基於我們的唯⼀處理權,在未通知您情況下,可以移除任何內容、特
點、或網⾴的權利。對於服務任何部分的任何修改、中⽌或停⽌,您同意我們不對您或任
何第三⽅負責。
3. 這不是緊急服務
友愉服務提供任何其他緊急服務。如果您有緊急狀況,在美國請立刻打911、在英國打
999、在澳洲打112、在德國打000、打給警察局、消防局、最近的醫院或其他緊急服務單
位。有任何緊急狀況,請勿聯繫友愉客服。
您同意也了解友愉的服務不是緊急服務、派遣中⼼或其他緊急型服務。您或別⼈使⽤我們
的服務時,若遇到任何緊急狀況,我們無法協助您。我們的服務是為了非緊急的⽤途。
4. 帳號資格
我們非常開⼼,您加入成為使⽤者!您在我們的服務註冊帳號時,就成為『帳號所有
⼈』。成為帳號所有⼈,您就可以授權其他個⼈進入您的帳號(『有權使⽤⼈』)。
您應該只邀請信得過的個⼈成為有權使⽤⼈,因為有權使⽤⼈可以進入您帳號裡可⽤的個
資(例如帳號簡介、影片歷史設定及其他),還有他們也可以修改或變更您的帳號資訊和
設定(例如開或關您的相機、或修改您的智慧狗警報或通知)。除此之外,有權使⽤⼈也
能邀請或使其他⼈能夠進來使⽤您的帳號。友愉不對有權使⽤⼈的⾏為負任何責任。
要合格進入、使⽤或註冊我們的服務,您聲明且保證:
您具有⾏為能⼒可以跟友愉訂定具約束⼒的契約;
您是⼗八歲以上。⼗八歲以下的帳號所有⼈/有權使⽤⼈必須有⽗⺟或法定監護⼈
同意才能進入並使⽤服務,且只能在⽗⺟或法定監護⼈監督下使⽤服務:
成為帳號所有⼈,您同意對您帳號上的各種⾏為完全負責,包括有權使⽤⼈的任
何⾏為;
您無論何時都會提供我們準確、完整、且即時的資訊;
您將負責保護您⽤於存取服務的密碼以及在您的密碼下進⾏的任何活動或操作,
無論您的密碼是⽤於我們的服務或是第三⽅服務;;
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如你察覺到帳⼾安全上有任何威脅,或有⼈未經授權使⽤您的帳號,您會立即通
知我們;
您無論使⽤或進入服務都不會違反任何適⽤的法律或法規,例如禁運或出⼝管制
法和法規;
您了解也承認我們的服務的唯⼀⽬的是觀察和記錄寵物狀況,絕無⼈類⾏為⽅⾯
的⽬的。您不會使⽤我們的服務暗中監視、觀察或監控別⼈的⾏為,也不會為這
個⽬的做任何視聽上的錄製;以及,
您不得使⽤您無權使⽤的其他⼈或實體的名稱作為使⽤者名,也不得使⽤該⼈或
實體的名稱來冒充該⼈或實體。
由於您或您的有權使⽤⼈未遵守以上規定⽽產⽣或引起的任何損失或破壞時,友愉都不負
責。除此之外,未符合任何以上要求資格時,都會構成對本協議破壞,將會立即終⽌您在
我們的服務上的帳號。
5. 進入和使⽤服務的相關法律限制
由於友愉服務是為了個⼈享樂和家⼾⽤途,您居住地的法律或法規可能會對您和您使⽤我
們的服務施加某種責任。比如,可能會有適⽤於您使⽤服務的數據保護與安全法。成為帳
號所有⼈或有權使⽤⼈,您可以管控經由我們的服務收集的數據。
您同意友愉無須擔負責任確保您對服務的使⽤遵守適⽤的法律,包括,但不受此限:
i. 照片錄製或公開、影片和/或⾳訊錄製的任何適⽤法律或法規,包括在⼯作場所、
公共場所、或非家裡的私⼈場所使⽤我們的服務的任何特定法律;和/或
ii. 在使⽤服務這⽅⾯,要求您注意和/或取得個⼈同意的任何法律或法規。
如果您使⽤或進入我們的服務時未遵守適⽤法律,就會被禁⽌使⽤或進入我們的服務。基
於我們的唯⼀處理權,我們會隨時以任何理由,且不必通知,就終⽌或中⽌您使⽤或進入
我們的服務。 我們可以單⽅裁定您是不是破壞本協議內的任何條款。
6. 可接受的使⽤
透過產品提供的服務和內容的所有權利及利益都是友愉、其許可⼈、或指定的第三⽅所
有。我們為您提供有限、不可轉讓、非排他性的權利(禁⽌再授權),以供您個⼈、非商
業⽤途進入和使⽤服務。
本協議授予您的權利受制於以下限制:
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不論是透過禁⽌反⾔、暗⽰或別的⽅式,服務上或服務中任何內容不應被推斷為可以賦予
您或您的有權使⽤⼈任何智慧財產權下的任何其他特許權,這智慧財產權包括友愉或任何
第三⽅的具有商標、專利、商業機密或版權的性質的任何權利。除了任何公共領域的資訊
之外,您未被授權再製、傳播或散布友愉的商標、版權、財產資訊或智慧財產。 友愉、
及其附屬機構和許可⼈和供應商,都保留本協議未授予的所有權利。
友愉尊重其他⼈的智慧財產權,並保留刪除或禁⽤被指控侵犯了數位千禧年著作權法
(『DMCA』)的內容,以及中⽌或終⽌被聲稱的侵權⼈的帳號權利。如果您確信有⼈
侵犯您或別⼈的版權,請在support@furbo.com連絡我們。
10. 反饋
您可以針對我們的服務提出評論、建議或構想,包括您要改善或變更服務的⽅式(『反
饋』)。您同意您的反饋是在非機密基礎上⾃願、無償、主動提供且不加限制地提供給我
們,友愉不會因為收到您的反饋⽽有任何信託責任或其他責任。您特此授予友愉不受限、
無限期的權利,可以從這個反饋使⽤、複製、修改、刊登、再散布、創作衍⽣作品,或為
任何⽬的,且以不必對您或任何其他第三⽅賠償或負任何義務的⽅式,在其他⽅⾯宣傳您
的反饋。針對友愉所認知、友愉所員⼯所開發、或從其他來源取得的類似或相關的反饋或
構想,友愉不放棄任何使⽤的權利。
11. 購買
如果您想要購買透過服務所產⽣的任何可⽤產品或服務(『購買』),您會被請求提供某
些跟購買有關的資訊,包括,但不受此限,信⽤卡號、信⽤卡到期⽇、發票地址、和出貨
資訊。 在接受或處理您的訂單前,我們會需要您的額外資訊。
您表⽰並擔保:(i)您有合法權利使⽤任何信⽤卡,或其他與購買有關的付款⽅式;以
及(ii)您提供給我們的資訊具真實性、正確性及完整性。
透過提供這個資訊,您授予我們權利,可以使⽤或提供該資訊給第三⽅,⽬的是加速完成
購買,或提供我們的服務給您。
我們保留權利,可以基於任何理由隨時拒絕或取消您的訂單,包括但不受此限:產品或服
務的可提供性;我們懷疑您買這產品是要未經我們的書⾯許可轉售出去;產品或服務的說
明或價格有錯;您的訂單或其他理由的錯誤;或者如果懷疑有欺騙或未授權或非法交易。
此外,我們保留權利,可以收取任何退回或不⾜資⾦費⽤,也可以處理您提供給我們的付
款⽅式下的任何這種款項。 您的費⽤可能會提前付款、延後付款,或按照您最初選擇使
⽤付費服務時所述的其他⽅式⽀付。
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12. 訂閱服務
透過註冊我們的訂閱服務,您可以選擇使我們的服務的某些部分,允許您把影片、⾳訊或
照片儲存⾄雲端,並下載到您的⼿機裝置,或接收某種型式的通知。如果您未註冊訂閱服
務,就只能夠使⽤有限的功能,您將不能進入任何過去的錄製,也無法追溯啟動訂閱服
務。如果您或授權使⽤⼈刪掉任何由訂閱服務所收集的數據,該數據將會被永久刪除。針
對使⽤⼀些或全部訂閱服務,友愉會收取額外費⽤。我們得隨時修改、中⽌、終⽌、或變
更訂閱服務。
a. 訂閱:您可在我們的網站上找訂閱服務的說明,當您註冊我們訂閱服務時,我
們就會說明您可選擇哪種訂閱服務。 您的訂閱服務會每年逐⽉或根據您所選的
其他時間表訂閱⽅案(『訂閱期』)持續下去,且會⾃動更新直到被終⽌。您
會有資格在每個訂閱期間進入您購買的訂閱服務,直到這個訂閱被取消。若要
變更或停⽌購買,請上此網站(https://furbo.com/account)。若要使⽤訂閱服
務,您必須提供我們⼀種以上付款⽅式。『付款⽅式』指現⾏、合法、被接受
的付款⽅式,可能有時會更新,也可能包括透過您在第三⽅的帳號付款。
b. 免費試⽤:您的訂閱服務可能會從免費試⽤期,可以免費使⽤訂閱服務(『免
費試⽤』)。免費試⽤期會依照我們當下的政策⽽制定期限。
免費試⽤資格得由友愉單獨決定,我們可能會限制資格或持續時間,以防⽌免
費試⽤被濫⽤。我們保留權利,若我們裁定您不具資格時,可以撤銷免費試⽤
或暫時中⽌您的帳號。
c. 開發票週期:訂閱服務收費會根據您針對付款⽅式所選的訂閱期,依符合訂閱
的付款部分開始的⽇曆⽇起算到訂閱被取消時。例如,您在⼀⽉⼗五⽇註冊每
⽉的訂閱,就會在⼆⽉⼗五⽇再被收取下個⽉的訂閱服務費⽤。
d. 付款⽅式:若要使⽤訂閱服務,就必須提供⼀種以上付款⽅式。您可透過上網
⾴更新付款⽅式。更新之後,即表⽰您授權我們繼續以適⽤的付款⽅式收費。
萬⼀您的最初付款⽅式被拒絕,或者我們不再能夠⽤它來收取您的訂閱服務款
項,您授權我們以任何與您的帳號有關的付款⽅式收費。您對任何未收的⾦額
仍負有責任。如果由於到期、資⾦不⾜、或其他⽅⾯的原因、且您沒有取消帳
號,導致付款未成功結算,我們會中⽌您進入訂閱服務,直到我們以有效的付
款⽅式成功收款。針對⼀些付款⽅式,發⾏⼈會向您收取某種費⽤,例如國外
交易費,或其他相關於處理您的付款⽅式的費⽤。請細查您的付款⽅式服務提
供⼈。
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撤回效⼒
如果您從契約撤回,我們將償還您所有從您收到的付款,包括交貨費⽤(如果您選的交貨
⽅式不是我們提供的最低價格的標準交貨⽅式,由此所產⽣的追加費⽤要排除在外),我
們不會不正當拖延,無論如何都不會晚於被告知您的從契約撤回的決定當天起14天。我們
會⽤您⽤於最初交易時的相同付款⽅法執⾏償還,除非您已經在其他⽅⾯明確同意;無論
什麼情況,您都不會因這償還⽽蒙受任何費⽤。
如果您請求在撤回期間開始履⾏服務,您將⽀付我們⼀個⾦額,這⾦額跟已經提供的服務
成比例,要相比契約的全部涵蓋範圍,直到您向我們表達要從契約撤回。
典型撤回表格
(如果您要從棄約撤回,請填這份表格並寄回。)
h. 到: 【要添寫公司名稱、地址,以及如果有的話,傳真號碼和電郵地址】
i. 我/我們 *)特此通知,我/我們 *)從我的/我們的 *)以下商品銷售
契約(*)/以下服務的提供(*)撤回
j. 訂購於(*)/收到於(*),
k. 客⼾名稱:
l. 客⼾地址:
m. 客⼾簽名(只⽤於書⾯通知):
n. ⽇期:
*)刪除不適⽤的部分。
14. 退費政策-硬體產品
請參考保固政策,這部分合併於此當參考,附在您購買的硬體產品上,提供裝運限制、退
回、和任何擔保⽅⾯的資訊。
15. 服務中斷
基於安全⽬的、維修、系統故障、或其他類似情況(統稱『服務中斷』),友愉得不經事
先通知,我們的服務會暫時或永久中⽌。您承認也同意,相關於這種服務中斷,您沒有資
格收取退費或折扣。對於我們的服務,我們不提供服務⽔準或正常運⾏時間保證。
16. 服務的使⽤和可靠性
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您對我們所提供的服務存取和使⽤不受時間限制。 友愉並不保證使⽤服務將提⾼或影響
您的安全⽔準。我們將盡⼒提供可靠的服務,但您特此了解並承認服務的使⽤並非 100%
可靠,並且並非得取代第三⽅監控的緊急通知系統。我們的服務可能會因各種理由中斷或
流出,包括Wi-Fi連接不良,或您的電信商的數據和流量⽅案。我們無法也不保證您將透
過我們的服務收到及時或準確的通知(在您啟⽤此類功能的範圍內),也不保證我們將保
留和儲存您的資料。 您須⾃⾏負責保留和儲存服務所提供的視訊或⾳訊記錄或照片的任
何備份,以避免此類資料遺失。您承認我們的服務的可獲得性取決於您的網路供應商
(『ISP』)、您的⼿機裝置運算元或⾏動網路,以及您的電腦、⼿機裝置、家裡線路、
Wi-Fi、藍牙連接或其他相關設備。您要負責確保會遵守您的ISP和⼿機⾏動網路的適⽤條
款和協議,包括任何數據與使⽤條款。
17. 系統要求
若要進入或使⽤服務,您必須有:
⼀個帳號;
⼀個由服務⽀援的無線裝置,例如智慧⼿機或平板;
家裡有功能正常且隨時可使⽤的Wi-Fi網路,或寬頻網路連接;以及,
跟您購買的特定服務搭配提供的任何其他設備。
如果您未能符合上列要求,您了解將無法使⽤服務。
18. 安裝和使⽤
購買我們的服務時,友愉會提供您安裝指⽰。不過,您要負責確保正確遵循這些指⽰。如
果未適當安裝服務,您可能會遇到服務的技術或執⾏上的問題。之後要經常定期測試服務
的安裝,以確保功能正常。有部分服務會需要更換以維持正常功能,例如FURBO狗狗相
機或轉接器更換。如果遇到技術上的難題,請參考FURBO救援中⼼,或在
SUPPORT@FURBO.COM聯絡我們。
19. 可獲得性、錯誤和不精確
我們將會持續更新我們所提供的服務。產品或服務可能會有錯誤定價、說明不精確或無法
使⽤之情況,並且我們在更新服務資訊以及在其他網站、應⽤程式或平台上發布廣告時可
能會遇到延遲。
我們無法也不保證任何資訊的精確或完整,包括價格、產品圖像、規格、可獲得性、以及
服務。我們保留權利,可以不經事先通知,隨時變更或更新資訊,以及改正錯誤、不精確
或疏漏(包括已經下單之後)。
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20. ⾃動軟體更新
我們會開發服務的更新功能、修補功能、修補程式、升級功能或其他修改功能(『軟體更
新』)。基於我們的唯⼀處理權,軟體更新會改善服務或把它最佳化,或變更服務。您特
此同意友愉會不經通知或不必得到您的額外同意,就⾃動安裝軟體更新,除非適⽤法律或
根據我們的隱私政策有所要求。如果您不要這種軟體更新,您可以選擇停⽌使⽤我們的服
務。
Tomofun 可⾃⾏決定淘汰任何無法再接受軟體更新舊型 Furbo 硬體產品以以便正常、安全
運作。 如果發⽣逐步淘汰的情況,Tomofun 將向受影響的授權⽤⼾提供⼀段合理的時
間,並提供過渡到新硬體產品的選項。 淘汰期過後,Tomofun 將無法再為被淘汰的硬體
產品提供⽀持,包括但不限於軟體更新、安全性修補程式和客⼾⽀援。
21. 第三⽅連結和服務
我們的服務可能會有含有通往第三⽅網站或服務的連結或入⼝,這網站或服務不歸於友愉
所有或管控(『第三⽅服務』)。通往第三⽅服務的說明或連結不表⽰第三⽅服務的友愉
對此背書。
針對任何第三⽅服務的內容、隱私政策、或經營,友愉無權管控且不對其負責。您進⼀步
承認且同意,針對任何第三⽅服務、或透過這種第三⽅服務可⽤的任何這種內容、商品或
服務,由於使⽤或因信任所引起或與之有關聯的任何引起或聲稱的損害或損失,友愉將不
必直接或間接負責或負義務。
您可能會被要求同意額外的第三⽅服務條款和條件、擔保、或其他政策。本協議或任何其
他友愉與您之間的協議,都不適⽤於進入或使⽤第三⽅服務。我們強⼒建議您詳閱您進入
或使⽤的任何第三⽅服務的條款與條件和隱私政策。
22. 比賽、抽獎和促銷
任何透過服務可⽤到的競賽、抽獎或其他促銷(統稱『促銷』)會受常規管理,這常規是
從本協議分開的。如果您參加任何促銷,請檢視適⽤常規還有隱私政策。如果促銷的常規
抵觸本協議,則適⽤促銷常規。
23. 安全
友愉採取了⼀定的技術、管理和實體安全措施來保護您的個⼈資訊。 然⽽,友愉
的服務是透過網路提供的,我們不能保證您的個⼈資訊不會被未經授權的第三⽅存取、使
⽤或揭露。 此外,您也對我們服務中的個⼈資訊的安全負責。 您應確保⽤於產品硬體、
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⾏動應⽤程式或其他服務的任何無線網路連線都是安全的,並且僅與您信任的第三⽅共⽤
您的帳⼾資訊。 如果您認為我們的服務中您的個⼈資訊的安全性已受到損害,請立即透
support@furbo.com 與我們聯繫。
24. 賠償
在適⽤法律允許的最⼤範圍內,若您或您的授權⼈違反本條款之內容,您同意對友愉及其
管理⼈員、員⼯、代理商、關聯公司、供應商或被授權⼈因與此相關或由此產⽣的任何損
失、損害、成本、責任和費⽤進⾏賠償、且為其辯護並使其免受損害,儘管有上述情況,
此賠償將不適⽤於基於友愉⾃⼰的故意、惡意、或有企圖的不當⾏為。
25. 保修免責聲明
友愉將以產品原樣提供服務,並且不做任何明⽰或暗⽰的保證,包括但不限於對特定
⽤途的適⽤性或適銷性的任何保證,我們也不以任何⽅式保證透過本網站或服務傳
輸、接收、購買或以其他⽅式提供或取得的資訊、內容、商品或服務的資料內容、藝
術價值或合法性。 友愉無法保證服務將始終可⽤、安全、不間斷、無錯誤、滿⾜您的
要求、不存在任何缺陷、病毒或其他有害成分,或缺陷將得到糾正。 上述部分或全部
排除條款可能不適⽤於您,具體取決於您所居住的司法管轄區。
26. 責任限制
在適⽤法律允許的最⼤限度內,除本協議中的保證和其他免責聲明外,無論在任何情況,
友愉及其⾼級管理⼈員、員⼯、合作夥伴、代理商或聯屬機構均不會(a)對任何間接、
附帶、特殊、⽰範性、後果性或懲罰性損害負責,包括但不限於利潤損失、數據、使⽤、
商譽或其他與服務有關的無形損失,無論我們是否已被告知或應當知道此類損害的可能
性,即使此處列明的補救措施被認為未能達到其基本⽬的;以及(b)對於任何直接損
害、財產損害、⼈⾝傷害、⽣命損失或根據(a)未排除或阻⽌的其他任何損害,無論是
契約、侵權或其他⽅式,其總累積責任應限制在您在過去⼗⼆(12)個⽉內實際⽀付給友
愉或經授權的友愉經銷商的與有關服務有關的⾦額內(如有的話)。友愉不承擔任何友愉
的授權⼈和供應商的任何責任。
友愉不承擔任何私⼈內容所引起或與之相關的所有責任,包括但不限於私⼈內容中的任何
錯誤或遺漏,或因使⽤或連結透過本服務所發布、透過電⼦郵件發送、存取、傳輸、傳播
或以其他⽅式提供的任何私⼈內容⽽發⽣的任何類型的損失或損害。即使友愉因違反合
約、對於有限保固的違反、任何程度的疏失、代位追償、賠償、違反法定的產品責任、或
任何其他依法⽽被認定有責任承擔損失或損害,仍適⽤本條款之責任及⾦額限制。。
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針對那些不允許嚴重疏失被限制的管轄區域,這個責任限制將不適⽤於友愉的任何故意、
惡意、有企圖的、不顧後果的不當⾏為或嚴重疏失。
27. 爭議解決和放棄集體訴訟和陪審團權利
以下只適⽤於居住在美國或加拿⼤的使⽤⼈:
您了解且同意,起於或相關於本協議的任何爭議、聲明或⺠事糾紛,包括您使⽤和進入服
務或任何其他內容,包括但不受此限,聲明友愉或友愉僱⽤或聘⽤的⼈提供的任何服務是
不必要或未授權或不合適、疏忽、或不勝任,最後都將由美國仲裁協會(『AAA』)的
商事仲裁常規和調解程序和消費者相關糾紛補充程序下的具約束⼒的仲裁排他解決,不會
透過訴訟或求助法院流程,除非加州法律提供仲裁訴訟程序司法審查。各⽅都保留權利,
可以尋求有能⼒的司法法院作命令式或其他公平式解除,以防⽌實際或威脅式侵犯,⼀⽅
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28. ⼀般
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a. 整體協議
本協議構成雙⽅就本協議標的達成的完整協議,並取代雙⽅之前或同時就
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g. 通知
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我們可能會根據法律要求或法律允許,我們可能會透過向與帳⼾所有者關聯的主要
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h. 終⽌
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i. 聯絡我們
如果您對本協議有任何疑問,請在support@furbo.com聯絡我們。
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