Terms and Conditions

Last Modified: 2024.3.21

These Terms and Conditions (“Terms” or "Agreement") constitute a legal agreement between you and Tomofun Co. Ltd. and its subsidiaries and affiliated companies (collectively, "Tomofun" or “we” or “us” or “our”), the owner, operator and developer of the Furbo website available at www.Furbo.com and all associated sites linked to www.Furbo.com (the “Sites”), any mobile applications that may be downloaded on your device to access our services (the “Mobile Apps”), any Furbo hardware products (the “Hardware Products”), Furbo Dog Nanny, or other digital goods and services (“Subscription Services”). The term “Services” or “Tomofun Services” will collectively refer to the Tomofun Sites, Mobile Apps, Hardware Products and Subscription Services

IF YOU RESIDE WITHIN THE UNITED STATES OF AMERICA OR CANADA, THIS AGREEMENT IS SUBJECT TO BINDING ARBITRATION AND WAIVER OF CLASS ACTION AND JURY RIGHTS. PLEASE SEE THE DISPUTE RESOLUTION SECTION OF THIS AGREEMENT FOR MORE INFORMATION AND OPT-OUT INSTRUCTIONS.

1. Acceptance

Please read this Agreement carefully before accessing, using or registering for the Services. Any person or entity accessing, using, or registering for any Services provided by Tomofun (“Customer” or “you”) agrees to be bound or to bind the entity they represent by the terms set forth in this Agreement. All rights not expressly granted herein are reserved by Tomofun. You represent and warrant that you have the right, authority and capacity to accept and agree to this Agreement on behalf of yourself or the entity that you represent.

Your use, access or registration to the Services is also governed by our Privacy Policy, incorporated herein by reference. Please review the Privacy Policy to understand how we collect, use, disclose and protect your personal information.

IF YOU DO NOT AGREE TO THE TERMS, PLEASE DO NOT ACCESS, USE, OR REGISTER FOR ANY SERVICES.

2. Changes to this Agreement and Services

Subject to the applicable law, Tomofun reserves the right to change or modify this Agreement at any time by updating this page. If we make a material change to this Agreement, we will provide you with notice on our Services or to the email address we have on file. By continuing to use the Service after those changes become effective, you agree to be bound by the revised Agreement.

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To find out when we last updated this Agreement, please refer to the date listed after “Last Modified” at the top of this Agreement.

You understand that we are always improving and working on our Services, which means our Services may change over time. We may modify, suspend or discontinue any part of the Services, or introduce new features or restrictions on the part or all of the Services. We also reserve the right to remove any Content (defined below), features, or pages for any reason, in our sole discretion, and without notice to you. You agree that we are not liable to you or any third party for any modification, suspension or discontinuance of the Services or any part thereof.

3. NOT AN EMERGENCY SERVICE

TOMOFUN SERVICES DO NOT PROVIDE ANY OTHER EMERGENCY SERVICES. IF YOU ARE EXPERIENCING AN EMERGENCY, IMMEDIATELY CONTACT 911 IF YOU ARE IN THE UNITED STATES, 999 IF YOU ARE IN THE UNITED KINGDOM, 112 IF YOU ARE IN AUSTRALIA, 000 IF YOU ARE IN GERMANY, THE POLICE DEPARTMENT, FIRE DEPARTMENT, NEAREST HOSPITAL OR OTHER EMERGENCY SERVICE. PLEASE DO NOT CONTACT TOMOFUN’S CUSTOMER SERVICE OR CUSTOMER CARE TEAM FOR ANY EMERGENCIES.

You agree and understand that Tomofun’s Services are not an emergency service, dispatch center, or other emergency-type service. We cannot assist you with any emergencies you or someone else may be experiencing while using our Services. Our Service is intended to be accessed and used for non-time-critical information and non-emergency purposes.

4. Account Eligibility

We are excited to have you become a Customer! When you register for an account with our Services, you become the “Account Owner.” As an Account Owner, you can authorize other individuals to access your account (the “Authorized Users”).

You should only invite individuals you trust to become Authorized Users because Authorized Users have access to the personal information available in your account (e.g., account profile, video history settings, and more) and they can also modify or change your account information and settings (such as turning your camera on or off, or modifying your Smart Alerts or notifications). In addition, Authorized Users can invite or enable other Authorized Users to access and use your account. Tomofun does not take any responsibility for the actions of Authorized Users.

To be eligible to access, use or register with our Services, you represent and warrant:

● You have legal capacity to form a binding contract with Tomofun;

● You are 18 years or older. Authorized Users of the account under the age of 18 must have parental or legal guardian consent to access and use the Services and can only use the Services under the supervision of their parent or legal guardian;

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● As an Account Owner, you agree to be fully responsible for all actions taken on your account, including any actions taken by Authorized Users;

● You will provide us with information that is accurate, complete, and current at all times; ● You will be responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service;

● You will notify us immediately upon becoming aware of any breach of security or unauthorized use of your account;

● Your use and access of the Services will not violate any applicable laws or regulations, such as embargoes or export control laws and regulations;

● You understand and acknowledge that the sole purpose of our Service is to observe and record pets and in no event human behavior. You will not use our Service to spy on, observe or monitor the behavior of other people nor will you make audio or video recordings for this purpose; and,

● You will not use as a username the name of another person or entity that you do not have the right to use, or the name of a person or entity with the intent to impersonate that person or entity.

Tomofun is not liable for any loss or damage arising or resulting from your failure or the failure of your Authorized Users to comply with the above requirements. In addition, failure to meet any of the eligibility requirements listed above constitutes a breach of this Agreement, which may result in immediate termination of your account on our Service.

5. Legal Restrictions on Access and Use of the Services

While the Tomofun Services are intended for your personal enjoyment and household use, there may be laws or regulations where you live that impose certain responsibilities on you and your use of our Services. For instance, there may be data protection and security laws that apply to your use of the Services. As an Account Owner or Authorized User, you control the data you collect via our Services.

You agree that it is not Tomofun’s responsibility to ensure your use of the Services comply with applicable laws, including, but not limited to:

● Any applicable laws or regulations relating to the recording or disclosure of photographs, video and/or audio recordings, including any specific laws relating to use of our Services in the workplace, in public, or in private places that are not your home; and/or

● Any laws or regulations requiring you to provide notice to and/or obtain consent from individuals with respect to your use of the Services.

If your use or access of our Services does not comply with applicable laws, you are prohibited from using or accessing our Services. We may terminate or suspend your use or access to our Services, in our sole discretion, for any reason, at any time, and without notice. We have the sole right to determine whether you are in breach of any terms contained in this Agreement.

6. Acceptable Use

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All rights, title and interest in the Services and Content provided through the Services are owned by Tomofun, its licensors, or designated third parties. We provide you with a limited, non-transferable, non-exclusive right (without the right to sub-license) to access and use the Services for your personal, non-commercial use.

The rights granted to you in this Agreement are subject to the following restrictions:

● You may not violate any laws, regulations, guidelines or ordinances, including data protection laws, export control laws, or any other laws referenced above; ● You will not license, sell, rent, lease, transfer, assign, distribute, host or otherwise commercially exploit the Services;

● You will not attempt to obtain the password, account or other security information from any other Account Owner or Authorized User on our Services;

● You will not compromise the security of your account or any other account on the Tomofun Services;

● You will not engage in conduct that is harmful, deceptive, threatening, harassing, vulgar, defamatory, obscene, fraudulent or otherwise objectionable or questionable; ● You will not interfere with, disrupt, violate or attempt to gain unauthorized access to any computer network or servers connected to the Services or violate the regulations, policies or procedures of such networks;

● You will not copy, store, reproduce, distribute, republish, download, display, post or transmit any part of the Services or Content provided via our Services, except as permitted by Tomofun in writing;

● You will not infringe or violate the intellectual property rights or any other rights of another person or entity, including Tomofun;

● You will not engage in conduct that may result in “spam” or any form of auto-responder on the Services, or processes that run or activate while you are not logged into the Services;

● You will not modify, make derivative works of, disassemble, reverse-compile or reverse-engineer any part of the Services;

● You will not access or use the Services for purposes of building a competitive or similar product or service;

● You will not upload, transmit or distribute any computer viruses, worms or any software intended to damage or alter a computer or communications network, computer, handled mobile device, data, the Services, or any other system, device or property;

● You will not interfere with the proper working of the Services, including any unreasonable load on the Services’ infrastructure;

● You will only access or attempt to access the Services through the methods or means provided by Tomofun;

● You will not remove, obscure or modify any proprietary rights notices (including copyrights and trademark notices) that may be provided by or in connection with the Services; and/or,

● You will not “crawl,” “scrape” or use “spiders” on any page, data, or portion of or relating to the Services, whether by automated or manual means.

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Your failure to abide by the foregoing may result in the termination or suspension of your use or access to our Services, in our sole discretion, for any reason, at any time, and without notice. Subject to the applicable law, we may have the sole right to determine whether you are in breach of any terms contained in this Agreement.

7. Content

Our Service may allow you to publicly share and otherwise make available certain information, graphics, videos, or other material ("Content"), including, without limitation, Content captured through or in connection with your use of the Services. Such Content may also include location

information or other metadata. You are solely responsible for the Content that you publicly upload, transmit, share or otherwise disseminate on and through the Services, including its legality, reliability, and appropriateness. Tomofun reserves the right, but is not obligated, to remove any Content from the Services at any time in its sole discretion.

You hereby agree you will not use, reproduce, modify, upload, publish, transmit, distribute, display, or otherwise exploit for any purposes whatsoever any Content that (i) is not owned by you without the express prior written permission of the respective owners of the Content, and (ii) in any way that violates any third party right(s) in the Content.

Furthermore, you represent and warrant that:

● You own the intellectual property rights in the Content used by you or otherwise have the right to use the Content;

● You grant us the license to your Content as set forth below; and,

● The posting or dissemination of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, intellectual property rights, contract rights or any other rights of any person or entity.

You hereby grant Tomofun and its licensees a non-exclusive, irrevocable, fully paid and royalty-free, perpetual, worldwide, sub-licensable and transferable right to access, re-use, distribute, store, delete, translate, copy, modify, display, sell, create derivative works from and otherwise exploit such Content for any purpose and in any media formats in any media channels without compensation to you or any other person or entity. You also hereby grant to each user of the Services a non-exclusive license to access, use and/or share your Content through the Services as permitted through the functionality of the Services and this Agreement.

8. Private Content

Tomofun does not claim ownership of your intellectual property rights in the Content or any recordings or data you provide to us via the use of our Services (the “Private Content”). However, you agree to give Tomofun the right to access, use, preserve and/or disclose your Content and Private Content, without compensation to you or any obligation to you, for the following purposes, as limited by the Privacy Policy:

● To provide the Services to you;

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● To improve and optimize the Services, or otherwise expand Services;

● To develop new Services;

● To protect your rights and interests, or the rights and interests of third parties, the public, or Tomofun;

● To comply with applicable law or regulation, legal process (e.g., subpoena, warrant, etc.), or inquiry by a public or governmental authority;

● To enforce this Agreement, including any investigation of alleged violations of this Agreement; or,

● To detect, prevent, and mitigate fraudulent activity on our Services, or any security or technical issues related to our Services.

9. Trademarks, Copyrights and Intellectual Property

Tomofun owns and retains all proprietary rights to the Services, its trademarks, copyrights, trade secrets, and/or patents, whether registered or not, and all other trademarks and trade names are the property of their respective owners. The Services are licensed to you on a limited, non-exclusive, non-transferable, non-sublicensable basis, solely to be used in connection with the Services for your private, personal, non-commercial use, subject to all the terms and conditions of this Agreement as they are applicable to the Services.

Nothing on or in the Services shall be construed as conferring any other license to you or your Authorized Users under any intellectual property right, including any right in the nature of trademark, patent, trade secret or copyright, of Tomofun or any third party, whether by estoppel, implication or otherwise. Except for any information that is in the public domain, you are not authorized to reproduce, transmit or distribute the trademarks, copyrights, proprietary information or intellectual property of Tomofun. Tomofun, and its affiliates and licensors and suppliers, reserve all rights not granted in this Agreement.

Tomofun respects others’ intellectual property rights and reserves the right to delete or disable Content alleged to be infringing the Digital Millennium Copyright Act (“DMCA”) and to suspend or terminate the accounts of alleged infringers. If you believe someone is infringing on your or another’s copyrights, please contact us at support@furbo.com. 

10. Feedback

You may submit comments, suggestions or ideas about our Services, including ways in which you would improve or change the Services (the “Feedback”). You agree that your Feedback is provided to us on a NON-CONFIDENTIAL BASIS, is voluntary, gratuitous, unsolicited and without restriction, and Tomofun does not have any fiduciary duty or other duty as a result of

receiving your Feedback. You hereby grant Tomofun the unlimited, perpetual right to use, copy, modify, publish, redistribute, create derivative works from such Feedback or otherwise disseminate your Feedback for any purpose and in any way without compensation or any obligation to you or any other third parties. Tomofun does not waive any rights to use similar or related feedback or ideas known to Tomofun, developed by Tomofun’s employees, or obtained from other sources.

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11. Purchases

If you wish to purchase any product or service made available through the Services ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. We may require additional information from you prior to accepting or processing your order.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to use or provide the information to third parties for purposes of facilitating the completion of Purchases or providing our Services to you.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability; we suspect you are purchasing products for resale without written permission from us; errors in the description or price of the product or service; error in your order or other reasons; or if fraud or an unauthorized or illegal transaction is suspected. Furthermore, we reserve the right to collect any rejection or insufficient funds fee and to process any such payment by the payment method you have submitted to us. Your charges may be payable in advance, in arrears, or as otherwise described when you initially selected to use the paid Services.

12. Subscription Services

In order to enjoy certain advanced features of our Services, including the ability to store video and/or audio footage or photographs in cloud storage, download them to your mobile device, or receive certain types of enhanced notifications, you must activate the Subscription Services, such as the Furbo Dog Nanny®. If you sign up for one of our special offer such as “Subscribe and Save plans” or “Premium Safety Package plan”, you have agreed to a minimum subscription of three or more continuous months (“Minimum Commitment”). We will charge the subscription fee upfront for a minimum of three or more months depending on the purchase plan you choose. You must first complete the activation process once you receive the Hardware Product in order to enjoy the Subscription Services. You will not be able to access or use any feature of the Hardware Product without activation. After the Minimum Commitment, your Subscription Services will continue monthly, annually or biennially, based on the plan you selected. Your Subscription Term will automatically renew until terminated by you or us. After you terminate the Subscription Services, or if you purchase the Camera Only without the Subscription Services, you will only be able to access a real-time stream of the area where the Hardware Product is located for the limited purpose of recording. You will not be able to access any past recordings, nor can you activate the Subscription Services retroactively. If you or an Authorized User delete any data collected as a result of the Subscription Services, the data will be permanently deleted and no longer available to you. Please note that Tomofun may charge an additional fee for the use of some or all of the Subscription Services. We reserve the right to modify, suspend, terminate, or change the Subscription Services at any time.

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● Subscription. You can find a description of our Subscription Services on our website ( https://help.furbo.com/hc/en-us ), and we will explain which Subscription Service options are available to you when you sign up for the Furbo Dog Nanny or other services we offer. Your Subscription Services will continue month-to-month, annually, or based on the other timescale subscription plan (the “Subscription Term”) that you select, and will automatically renew until terminated. You will be entitled to access the

subscription-based Services you purchased for each Subscription Term until such subscription is canceled. To change or discontinue a Purchase, please go to the website (https://furbo.com/account). To use the Subscription service you must provide us with one or more Payment Methods. "Payment Method" means a current, valid, accepted method of payment, as may be updated from time to time and which may include payment through your account with a third party. You must cancel your Subscription Services before it renews to avoid billing of the next period’s fees to your Payment Method (see "Cancellation" below).

If you purchase our hardware product through the special offer such as "Subscribe & save"or “Premium Safety Package” plan, you shall subscribe to our service according to the selected purchase plan, the minimum subscription period is three months or more (depends on the plan you chose). If the user does not subscribe for the minimum required period, we reserve the right to block their access to the service until they renew their subscription for the required period.

● Free Trial. Your Subscription Service may start with a trial period to use the Subscription Service at no cost (“Free Trial”). The Free Trial period of your Subscription Service lasts for one month, or as otherwise specified during sign-up and is intended to allow new subscribers to try our Subscription Service.

Free Trial eligibility is determined by Tomofun at its sole discretion and we may limit eligibility or duration to prevent Free Trial abuse. We reserve the right to revoke the Free Trial and put your account on hold in the event that we determine that you are not eligible. Members of households with an existing or recent Tomofun Subscription Services are not eligible. We may use information such as device ID, method of payment or an account email address used with an existing or recent Tomofun Subscription Services to determine eligibility.

● Billing Cycle. The Subscription Services will be charged based on the Subscription Term you select to your Payment Method on the calendar day corresponding to the commencement of the paying portion of your Subscription until your Subscription is cancelled. For example, if you sign up for a monthly subscription on January 15, you will be charged again on February 15 for the next month of the Subscription Services.

● Payment Methods. To use the Subscription Services you must provide one or more Payment Methods. You can update your Payment Methods by going to the "Account" page. Following any update, you authorize us to continue to charge the applicable Payment Method(s). You authorize us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for payment of your Subscription Services. You remain responsible for any uncollected

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amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the Subscription Services until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Check with your Payment Method service provider for details.

If you purchase any Hardware Products by selecting the plan of "subscribe & save" or “Premium Safety Package” , we will charge you for at least the first three months or more, depending on the purchase plan you choose at the time when you activate the hardware for the first time.

● Cancellation. To cancel, go to the "Account" page on our

website(https://furbo.com/account) and follow the instructions for cancellation. You can cancel your auto-renewal for your Subscription Services at any time, and you will continue to have access to the Subscription Services through the end of your Subscription Term. You must cancel your subscription-based Services at least 24 hours before the next Subscription Term to avoid further charges. Unless you cancel auto-renewal for your subscription, the Subscription Services will be automatically extended for successive renewal periods of the same duration as the Subscription Term originally selected, at the then-current non-promotional rate. We do not provide refunds or credits for any partial Subscription Term. If you cancel your Subscription Services, your account will automatically close at the end of your current billing period for your Subscription Term.

It is your responsibility to backup any data, software, or other materials you may have stored or preserved via your use of the Subscription Services. If you cancel your Subscription Services you will lose basic features of our Subscription Services and you will permanently lose such data, software, or other materials as they will be deleted after your Subscription Services end. Tomofun will not be responsible for any such damage or loss.

● Changes to the Price and Subscription Terms. We reserve the right to change our subscription plans or adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms of Use, any price changes or changes to your Subscription Services will take effect following notice to you.

● Refunds for Subscription Services. Payments for Subscription Services are nonrefundable and there are no refunds or credits for partially used periods, unless required by the laws of the region where you reside. Following any cancellation, however, you will continue to have access to the Subscription Service through the end of your Subscription Term. You will not be eligible for a prorated refund of your payment for Subscription Services.

13. Statutory Right of Withdrawal (Canada, EEA AND UK Consumers Only)

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If you are a consumer residing within Canada, the European Economic Area (EEA), or the United Kingdom (UK) you have the following right of withdrawal when entering into a subscription service contract with us:

Right of Withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day you entered into the subscription contract.

To exercise the right of withdrawal, you must inform us (INSERT COMPANY NAME, ADDRESS AND, WHERE AVAILABLE, TELEPHONE NO, FAX NO AND EMAIL ADDRESS) of your decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from the contract during the 14-day period, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

.

Model Withdrawal Form

(If you want to withdraw from the contract, please fill out this form and send it back.)

● To: [INSERT NAME, ADDRESS AND, WHERE AVAILABLE, FAX NO AND EMAIL ADDRESS OF COMPANY] 

● I / we (*) hereby give notice that I/we (*) withdraw from my / our (*) contract of sale of the following goods (*) / for the provision of the following service (*) ● Ordered on (*) / received on (*),

● Name of the consumer(s):

● Address of the consumer(s):

● Signature of the consumer (s) (only for notification on paper):

● Date:

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(*) Delete where inapplicable.

14. Refund Policy – Hardware Products

Please refer to the Shipping, Returns & Warranty Policy, which is incorporated herein by reference, for information about shipping limitations, returns, and any warranty attached to the Hardware Product you have purchased.

15. Service Interruptions

Our Services may be suspended temporarily or permanently without notice to you for security purposes, maintenance or repair, system failures, or other similar circumstances (collectively, “Service Interruptions”). You acknowledge and agree that you are not entitled to a refund or rebate related to such Service Interruptions. We do not offer a service level or uptime guarantee with our Services.

16. Intended Use and Reliability of Services

Your access and use of the Tomofun Services is intended to be non-time-critical. Tomofun does not make any representations or warranties that use of the Services will improve or affect your level of safety. While we intend to provide you with reliable Services, you hereby acknowledge that the use of the Services is not intended to be 100% reliable and it is not a substitute for a third-party monitored emergency notification system.

Our Services may experience interruptions or issues for various reasons, including a poor Wi-Fi connection or your mobile carrier’s data and usage plan. We cannot and do not guarantee that you will receive timely or accurate notifications through our Services, to the extent you enable such features, nor that we will maintain and store your data. You are solely responsible for maintaining and storing any backups of video or audio recordings or photographs outside of the Services to avoid any loss of such data.

You acknowledge that the availability of our Services is dependent on your Internet Service Provider (“ISP”), your mobile device operator or carrier (“Mobile Carrier”), and your computer, mobile device, home wiring, Wi-Fi, Bluetooth connection or other relevant equipment. You are responsible for ensuring you comply with your ISP’s and Mobile Carrier’s applicable terms and agreements, including any data and usage terms.

17. System Requirements

To access or use the Services, you must have:

● An account;

● A wireless device that is supported by the Services, such as a mobile smartphone or tablet;

● A functioning and always available Wi-Fi network or broadband Internet connection in your home; and,

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● Any other specifications provided with the specific Services you Purchase.

You acknowledge that the Services may not function if you are not able to meet the requirements listed above.

18. Installation and Use

Tomofun will provide you with installation instructions when you Purchase our Services. However, it is your responsibility to ensure you are following the instructions correctly. YOU MAY EXPERIENCE TECHNICAL OR PERFORMANCE ISSUES WITH OUR SERVICES IF THE SERVICES ARE NOT PROPERLY INSTALLED. ALWAYS TEST THE SERVICES AT INSTALLATION AND REGULARLY THEREAFTER TO ENSURE THEIR PROPER FUNCTIONING. PART OF THE SERVICES MAY REQUIRE REPLACEMENT FOR THEIR PROPER FUNCTION, SUCH AS TREATS FOR THE FURBO DOG CAMERA OR ADAPTER REPLACEMENT. IF YOU ARE EXPERIENCING TECHNICAL DIFFICULTIES, PLEASE REFER TO OUR FURBO HELP CENTER OR CONTACT US AT SUPPORT@FURBO.COM.

19. Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites, applications or platforms.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice (including after an order has been submitted).

20. Automatic Software Updates

We may, from time to time, develop updates, patches, bug fixes, upgrades or other modifications to the Services (the “Software Updates”). Software Updates may improve or optimize the Services, or make changes to the Services in our sole discretion. You hereby agree that Tomofun may automatically install the Software Updates without notice or additional consent from you, except as required by applicable law or in accordance with our Privacy Policy. If you do not want such Software Updates, you may terminate your Services with us.

Tomofun may, at its sole discretion, phase out any old Furbo Hardware Products that can no longer receive the required Software Updates in order to function properly and securely. In the event of a phase out, Tomofun will provide a reasonable period of time to impacted Authorized Users and provide options to transition to new Hardware Products. After the phase out period, Tomofun will no longer be able to provide support for the phased-out Hardware Products, including but not limited to software updates, security patches, and customer support.

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21. Third Party Links and Services

Our Services may contain links or access to third-party web sites or services that are not owned or controlled by Tomofun (“Third Party Services”). A description or link to Third Party Services does not imply an endorsement by Tomofun of the Third Party Services.

Tomofun has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any Third Party Services. You further acknowledge and agree that Tomofun shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such Third Party Services.

You may be required to agree to additional Third Party Services terms and conditions, warranties, or other policies. This Agreement or any other Tomofun agreements with you do not apply to your access or use of Third Party Services. We strongly advise you to read the terms and conditions and privacy policies of any Third Party Services that you access or use.

22. Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Services may be governed by rules that are separate from this Agreement. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with this Agreement, the Promotion rules shall apply.

23. Security

Tomofun has certain technical, administrative, and physical security measures in place to protect your personal information. However, Tomofun’s Services are provided over the Internet and we cannot guarantee that your personal information will not be accessed, used or disclosed by unauthorized third parties. In addition, you are also responsible for the security of your personal information on our Services. You should ensure that any wireless Internet connections you use for the Product Hardware, Mobile App or other Services are secure, and only share your account information with third parties you trust. If you believe that the security of your personal information on our Services has been compromised, please contact us immediately at support@furbo.com. 

24. Indemnification

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS TOMOFUN, ITS OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, OR LICENSEES, FOR ANY LOSSES, DAMAGES, COSTS, LIABILITIES AND EXPENSES (INCLUDING, BUT NOT LIMITED TO, COURT COSTS, LEGAL FEES, AWARDS OR SETTLEMENTS) RELATING TO OR ARISING OUT OF YOUR OR YOUR AUTHORIZED USERS’ USE OF THE SERVICES, AND INCLUDING ANY BREACH BY YOU OF THE TERMS CONTAINED IN THIS AGREEMENT. NOTWITHSTANDING THE FOREGOING, THIS INDEMNIFICATION

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SHALL NOT APPLY TO CLAIMS BASED ON TOMOFUN’S OWN WILLFUL, WANTON, OR INTENTIONAL MISCONDUCT BY TOMOFUN.

25. Warranty Disclaimer

TOMOFUN PROVIDES THE SERVICES ON AN "AS IS" BASIS AND DOES NOT MAKE ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY, NOR DO WE IN ANY WAY GUARANTEE THE QUALITY, DATA CONTENT, ARTISTIC WORTH OR LEGALITY OF INFORMATION, CONTENT, GOODS OR SERVICES THAT ARE TRANSFERRED, RECEIVED, PURCHASED OR OTHERWISE MADE AVAILABLE OR OBTAINED BY WAY OF THIS WEBSITE OR THE SERVICES. TOMOFUN DOES NOT REPRESENT OR WARRANT THAT THE SERVICES WILL ALWAYS BE AVAILABLE, BE SECURE, BE UNINTERRUPTED, BE ERROR FREE, MEET YOUR REQUIREMENTS, BE FREE OF ANY DEFECTS, VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED. SOME OR ALL OF THE EXCLUSIONS ABOVE MAY NOT APPLY TO YOU DEPENDING ON THE JURISDICTION IN WHICH YOU RESIDE.

26. Limitations of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN ADDITION TO THE WARRANTY AND OTHER DISCLAIMERS IN THIS AGREEMENT, IN NO EVENT SHALL TOMOFUN, ITS OFFICERS, EMPLOYEES, PARTNERS, AGENTS, OR AFFILIATES, BE (A) LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES ARISING FROM OR RELATING TO THE SERVICES, WHETHER OR NOT WE HAVE BEEN INFORMED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, AND (B) HAVE TOTAL CUMULATIVE LIABILITY FOR ANY DIRECT DAMAGES, PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF LIFE OR ANY OTHER DAMAGES NOT EXCLUDED OR PRECLUDED PURSUANT TO (A) ABOVE, ARISING FROM OR RELATED TO THE SERVICES, WHETHER IN CONTRACT OR TORT OR OTHERWISE, SHALL BE LIMITED TO AN AMOUNT NEVER TO EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO TOMOFUN OR AN AUTHORIZED TOMOFUN RESELLER FOR THE SERVICES AT ISSUE WITHIN THE PRIOR TWELVE (12) MONTHS (IF ANY). TOMOFUN DISCLAIMS ALL LIABILITY OF ANY KIND OF TOMOFUN’S LICENSORS AND SUPPLIERS.

TOMOFUN DISCLAIMS ALL LIABILITY ARISING FROM OR RELATING TO ANY CONTENT OR PRIVATE CONTENT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT OR PRIVATE CONTENT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT OR PRIVATE CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED IN CONNECTION WITH USE OF, OR EXPOSURE TO, ANY CONTENT OR PRIVATE CONTENT POSTED,

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EMAILED, ACCESSED, TRANSMITTED, DISSEMINATED OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.

THIS SECTION SHALL APPLY EVEN IF TOMOFUN IS FOUND LIABLE FOR ANY LOSS OR DAMAGE DUE TO BREACH OF CONTRACT, BREACH OF EXPRESS OR IMPLIED OR LIMITED WARRANTY, NEGLIGENCE OF ANY KIND OR DEGREE, SUBROGATION, INDEMNIFICATION OR CONTRIBUTION, STRICT PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY OF LIABILITY.

FOR THOSE JURISDICTIONS THAT DO NOT PERMIT LIMITATION OF LIABILITY FOR GROSS NEGLIGENCE, THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO ANY WILLFUL, WANTON, INTENTIONAL, RECKLESS MISCONDUCT, OR GROSS NEGLIGENCE OF TOMOFUN.

27. Dispute Resolution and Waiver of Class Action and Jury Rights

The following applies only to those users that reside in the United States of America or Canada:

You understand and agree that any dispute, claim, or controversy arising under or in connection with this Agreement, including your use and access to the Services or any other content, including, but not limited to, claims as to whether any services rendered by Tomofun or persons employed or engaged by Tomofun were unnecessary or unauthorized or were improperly, negligently, or incompetently rendered, shall be finally and exclusively resolved by binding arbitration under the American Arbitration Association’s ("AAA") Commercial Arbitration Rules and Mediation Procedures and Consumer-Related Disputes Supplementary Procedures, and not by a lawsuit or resort to court process, except as California law provides for judicial review of arbitration proceedings. Each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. It is your responsibility to pay any AAA filing, administrative and arbitrator fees as set forth in the AAA Rules.

YOU ACKNOWLEDGE AND AGREE THAT BOTH PARTIES TO THIS AGREEMENT ARE GIVING UP THEIR CONSTITUTIONAL RIGHT TO HAVE SUCH DISPUTE DECIDED IN A COURT OF LAW BEFORE A JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY-GENERAL ACTION, OR ANY OTHER PRESENTATIVE PROCEEDING.

The parties further agree that the arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability or formation of this agreement to arbitrate. Any such controversy or claim shall be arbitrated on an individual basis, unless both parties otherwise agree in writing. The arbitration shall be held in San Francisco County, California, U.S.A.

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You may cancel this agreement to arbitrate by giving written notice to Tomofun within 30 days of the date of your acceptance of this Agreement, or 30 days after Tomofun makes material changes to this section of this Agreement. You should send your cancellation notice to support@furbo.com with the following information: (i) your name, (ii) your Tomofun account email address; (iii) your mailing address; (iv) a statement of your wish not to resolve disputes with Tomofun through arbitration. Your notice to opt-out of arbitration only applies to this Agreement; if you previously entered into other arbitration agreements with Tomofun or enter into other such agreements in the future, your notification that you are opting out of the arbitration terms of this Agreement shall not affect the other arbitration agreements between you and Tomofun. Should you choose to withdraw from the arbitration provision, all other provisions of this Agreement shall remain in full force and effect.

If for any reason a claim proceeds in court rather than arbitration, each party waives any right to a jury trial. You agree to the personal jurisdiction by and venue in the state and federal courts of San Francisco County in the State of California or a United States District Court for the Northern District of California located in San Francisco, California, and waive any objection to such jurisdiction or venue.

28. General

● Entire Agreement

This Agreement constitutes the entire agreement among the parties relating to the subject matter hereof, and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written between the parties with respect to any Services provided by Tomofun. Notwithstanding the foregoing, you may also be subject to additional terms and conditions, posted policies, guidelines, or rules that may apply when you use the Services, use or access the services, content or software of our affiliates, third parties or collaborating partners, or our enter sweepstakes, promotions, or contests.

● Term for Cause of Action

Any claim under this Agreement must be brought within one (1) year after the cause of action arises, or such claim or cause of action is barred; claims made under the separate terms and conditions of purchase for goods or services are not subject to this limitation.

● Governing Law

Except to the extent a claim or dispute is preempted by U.S. federal law, any claim or dispute arising from or relating to this Agreement is governed by the laws of the State of California, without regard to provisions of conflicts of law. Unless prohibited under mandatory law, any lawsuit arising from or related to this Agreement shall be brought exclusively before the Superior Court of California, County of San Francisco, and you hereby agree to the jurisdiction of any such court, unless such claim or dispute is required to be arbitrated as set forth in an above section

● Headings

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The section titles in this Agreement are for your convenience only and have no legal or contractual effect.

● Assignment

You may not assign or delegate any rights or obligations under this Agreement, and any such attempts will be ineffective. Tomofun can freely assign or delegate all rightsand obligations under this Agreement in part or in its entirety without notice to you.

● Severability and Waiver

A failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any of the remaining provisions.

● Notifications

We may provide notifications to you as required or permitted by law via email to the primary email address associated with the Account Owner, mobile notification, hard copy or posting of such notice on our Services. Tomofun is not responsible for any automatic filtering that you or your network provider may apply to such notifications.

● Termination

This Agreement will remain in full force and effect as long as you continue to access or use the Services, or until terminated in accordance with provisions of this Agreement. We may terminate or suspend your use, access or account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach this Agreement.

If you transfer the Services to another owner, your right to use our Services immediately terminates with respect to the transferred Services. The new owner shall have no right to use the Services as your Account Owner and will need to register as a separate Account Owner and accept this Agreement.

Upon termination, your right to use the Services will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service or contact us at support@furbo.com. 

● Contact Us

If you have any questions about this Agreement, please contact us at support@furbo.com.

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使用者條款

最新修改版：2024 年 3月 21日

中文譯版僅供閱讀參考，若有與英文版本不一致之處，概以英文版為準。

此條款（『條款』或『協議』）構成您與友愉股份有限公司及其子公司和附屬公司（統稱『友愉』 或『我們』或『我們』或『我們的』）、Furbo網站www.Furbo.com所有人、操作人和開發人，以及 連結到（『網站』）的各個聯繫網站、任何可以下載到您的裝置上進入我們的服務（『手機Apps 』）的任何手機應用程式、任何Furbo硬體產品（『硬體產品』）和軟體、或其他數位商品和服務

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（『訂閱服務』）之間的法律協議。『服務』或『友愉服務』這兩個用語將泛指友愉網站、手機 Apps、硬體產品和訂閱服務。

如果您居住在美國或加拿大，本條款受制於具約束力的仲裁和放棄集體訴訟和陪審團權 利。 請閱讀本協議的爭議解決段落，可看到更多資訊。

1. 接受

進入、使用或註冊服務之前，請詳閱本協議。想進入、使用或登記友愉提供任何服務的任何 個人或法人實體（『客戶』或『您』）同意受本協議規定的條款約束，或約束其代表的法人實 體。友愉保留所有未於此明確授予的權利。您聲明且保證您有權、職權和資格代表自己或您 所代表的法人實體接受和同意本協議。

您對服務的使用、進入或註冊也受到我們的併入於此供參考的隱私權政策管理。 請檢視隱 私政策以便了解我們如何收集、使用、公開以及保護您的個資。

如果您不同意此條款，請勿進入、使用、或註冊任何服務。

2. 協議與服務的變更

適法的情形下，友愉保留權利，可以隨時透過更新本網頁而變更或修改本條款。如果我們變 更條款上的資料，會在我們的服務上通知您，或傳到檔案上的電子郵件地址。在變更生效後 ，若您繼續使用服務，則代表您同意受修正協議約束。最後一次更新的時間，請參考協議 『最新修改』的日期。

您了解到，我們一直都在提升及經營我們的服務，這表示我們的服務會隨著時間變更。我們 可能修改、中止或停止任何服務，或者引用新的特點或限制到部分或全部服務上。我們也保 留以任何理由，基於我們的唯一處理權，在未通知您情況下，可以移除任何內容、特點、或 網頁的權利。對於服務任何部分的任何修改、中止或停止，您同意我們不對您或任何第三方 負責。

3. 這不是緊急服務

友愉服務不提供任何其他緊急服務。如果您有緊急狀況，在美國請立刻打911、在英國打999 、在澳洲打112、在德國打000、打給警察局、消防局、最近的醫院或其他緊急服務單位。有任 何緊急狀況，請勿聯繫友愉客服。

您同意也了解友愉的服務不是緊急服務、派遣中心或其他緊急型服務。您或別人使用我們 的服務時，若遇到任何緊急狀況，我們無法協助您。我們的服務是為了非緊急的用途。

4. 帳號資格

我們非常開心，您加入成為使用者！您在我們的服務註冊帳號時，就成為『帳號所有人』。成 為帳號所有人，您就可以授權其他個人進入您的帳號（『有權使用人』）。

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您應該只邀請信得過的個人成為有權使用人，因為有權使用人可以進入您帳號裡可用的個 資（例如帳號簡介、影片歷史設定及其他），還有他們也可以修改或變更您的帳號資訊和設 定（例如開或關您的相機、或修改您的智慧狗警報或通知）。除此之外，有權使用人也能邀請 或使其他人能夠進來使用您的帳號。友愉不對有權使用人的行為負任何責任。

要合格進入、使用或註冊我們的服務，您聲明且保證：

● 您具有行為能力可以跟友愉訂定具約束力的契約；

● 您是十八歲以上。十八歲以下的帳號所有人/有權使用人必須有父母或法定監護人 同意才能進入並使用服務，且只能在父母或法定監護人監督下使用服務： ● 成為帳號所有人，您同意對您帳號上的各種行為完全負責，包括有權使用人的任何 行為；

● 您無論何時都會提供我們準確、完整、且即時的資訊；

● 您將負責保護您用於存取服務的密碼以及在您的密碼下進行的任何活動或操作，無 論您的密碼是用於我們的服務或是第三方服務；；

● 如你察覺到帳戶安全上有任何威脅，或有人未經授權使用您的帳號，您會立即通知 我們；

● 您無論使用或進入服務都不會違反任何適用的法律或法規，例如禁運或出口管制法 和法規；

● 您了解也承認我們的服務的唯一目的是觀察和記錄寵物狀況，絕無人類行為方面的 目的。您不會使用我們的服務暗中監視、觀察或監控別人的行為，也不會為這個目 的做任何視聽上的錄製；以及，

● 您不得使用您無權使用的其他人或實體的名稱作為使用者名，也不得使用該人或實 體的名稱來冒充該人或實體。

由於您或您的有權使用人未遵守以上規定而產生或引起的任何損失或破壞時，友愉都不負 責。除此之外，未符合任何以上要求資格時，都會構成對本協議破壞，將會立即終止您在我 們的服務上的帳號。

5. 進入和使用服務的相關法律限制

由於友愉服務是為了個人享樂和家戶用途，您居住地的法律或法規可能會對您和您使用我 們的服務施加某種責任。比如，可能會有適用於您使用服務的數據保護與安全法。成為帳號 所有人或有權使用人，您可以管控經由我們的服務收集的數據。

您同意友愉無須擔負責任確保您對服務的使用遵守適用的法律，包括，但不受此限：

● 照片錄製或公開、影片和／或音訊錄製的任何適用法律或法規，包括在工作場所、公 共場所、或非家裡的私人場所使用我們的服務的任何特定法律；和／或 ● 在使用服務這方面，要求您注意和／或取得個人同意的任何法律或法規。

如果您使用或進入我們的服務時未遵守適用法律，就會被禁止使用或進入我們的服務。基 於我們的唯一處理權，我們會隨時以任何理由，且不必通知，就終止或中止您使用或進入我 們的服務。 我們可以單方裁定您是不是破壞本協議內的任何條款。

6. 可接受的使用

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透過產品提供的服務和內容的所有權利及利益都是友愉、其許可人、或指定的第三方所有。 我們為您提供有限、不可轉讓、非排他性的權利（禁止再授權），以供您個人、非商業用途進 入和使用服務。

本協議授予您的權利受制於以下限制：

● 您不可違反任何法律、法規、指導方針或條例，包括關於數據保護之法律、關於出口 管制之法律、或任何其他參考如上的法律；

● 您不會以發許可證、販售、出租、租用、轉讓、讓渡、散布、託管的方式或用別的方法 在利用本服務為商業用途；

● 您不會試圖從我們服務的任何其他帳戶擁有者或授權使用者取得密碼、帳戶或其他 安全資訊；

● 您不會損害您的帳戶或 Tomofun 服務上的任何其他帳戶的安全；

● 您不得從事有害、欺騙、威脅、騷擾、粗俗、誹謗、猥褻、詐欺或其他令人反感或可疑 的行為；

● 您不會妨礙、擾亂、侵犯或試圖未授權進入連接到服務的任何電腦網路或伺服器，或 違反關於網路使用的法規、政策或程序；

● 您不會複製、儲存、再製、散布、再刊登、下載、展出、貼出或傳播經由我們產品提供 的服務或內容之任何部分，除非已獲得友愉書面許可；

● 您不會觸犯或侵犯包括友愉或他人的智慧財產權，或任何其他權利； ● 您不會參與可能造成服務上出現『垃圾郵件』或任何形式的自動回應器，或您未登入 服務的同時，該流程已經在運作或啟動；

● 您不會嘗試在服務的任何部分修改、製作衍生作品、拆卸、反向編譯或反向操縱； ● 您不會為了建造具競爭性或類似的產品或服務的目的而進入或使用服務； ● 您不會為了破壞或改變通信網路、電腦、操控式行動裝置、數據、 服務、或任何其他

系統、裝置或財產而上傳、傳播或散布任何電腦病毒、蠶食病毒或任何軟體； ● 您不會妨礙服務的適當運作；

● 您將僅透過Tomofun提供的方法或途徑存取或嘗試存取服務；；

● 您不得刪除、掩蓋或修改本服務可能提供的或與本服務相關的任何專有權利聲明 （包括版權和商標聲明）；和／或，

● 不論是以自動或手動的方式，您都不會在服務的頁面、數據、或或相關於服務的部分 上。

○ 如果您未能遵守上述規定，我們可自行決定隨時終止或暫停您使用或存取我 們的服務，恕不另行通知。 根據適用法律，我們可能擁有唯一權利確定您是 否違反本協議中包含的任何條款。

7. 內容

我們的服務可能允許您公開分享或以其他方式提供某些資訊、圖形、影片或其他資料（「內 容」），包括但不限於透過您使用服務擷取的或與您使用服務相關的內容。 此類內容還可以 包括位置資訊或其他資料。 您對您在本服務上或透過本服務公開上傳、傳輸、分享或以其 他方式傳播的內容承擔全部責任，包括其合法性、可靠性和適當性。 Tomofun 保留隨時自 行決定但並非有義務從服務中刪除任何內容的權利。您特此同意，未經相應所有者事先明 確書面許可，您不會出於任何目的使用、複製、修改、上傳、發布、傳輸、分發、展示或以其 他方式利用(i) 不屬於您所有的任何內容內容，以及 (ii) 以任何方式侵犯內容中的任何第三 方權利。此外，您表示且擔保：

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● 您擁有所使用的內容的智慧財產權，或其他使用權利；

● 您授予我們對您的內容的許可，如後所述；並且，

● 在服務上或透過服務貼上或宣傳您的內容並不會侵犯隱私權、宣傳權、版權、智慧財 產權、合約權或任何個人或法人實體的任何其他權利。

您特此授予Tomofun 及其再授權人非排他性、不可撤銷、全額付款且免版稅、永久、全球 性、可再授權和可轉讓的存取、再使用、分發、儲存、刪除、翻譯、複製、修改、為任何目的並 在任何媒體管道以任何媒體格式展示、出售此類內容、根據此類內容創建衍生作品或以其 他方式利用此類內容，而無需向您或任何其他個人或實體提供補償。 您也特此向服務的每 個使用者授予非獨佔許可，以在服務功能和本協議允許的情況下透過服務存取、使用和/或 分享您的內容。

8. 隱私內容

針對您經由使用我們的服務提供給我們的內容或任何錄製或數據，友愉不會聲稱所有您在 這些方面的智慧財產權。不過，為了以下目的，受限於隱私政策，您同意給友愉權利，可以 進入、使用、維護和／或公開您的內容和隱私內容，不必對您賠償或對您負任何義務：

● 提供服務給您；

● 改善服務並把它最佳化，或在其他方面擴大服務；

● 開發新服務；

● 保護您的權利和利益，或第三方、大眾、或友愉的權利和利益；

● 遵守適用法律或法規、法律流程（例如傳票、搜查令等），或公共或政府機構的質詢； ● 執行本協議，包括本協議被聲稱受到侵犯時的任何調查；或，

● 偵查、防止、以及減緩我們的服務上的詐欺行動，或相關於我們的服務的任何安全 或技術問題。

9. 商標、版權和智慧財產權。

針對服務、商標、版權、商業機密、和／或不論是否註冊的專利，友愉擁有且保留所有財產 權，且所有其他商標和商業名稱都是他人所有的財產。我們所提供的服務在受限、非排他、 不可轉讓、不可分許可的基礎上特許給您，唯一只能用於與服務有關的隱私、個人、非商業 用途，並受制於協議上的所有條款與條件。

不論是透過禁止反言、暗示或別的方式，服務上或服務中任何內容不應被推斷為可以賦予 您或您的有權使用人任何智慧財產權下的任何其他特許權，這智慧財產權包括友愉或任何 第三方的具有商標、專利、商業機密或版權的性質的任何權利。除了任何公共領域的資訊之 外，您未被授權再製、傳播或散布友愉的商標、版權、財產資訊或智慧財產。 友愉、及其附 屬機構和許可人和供應商，都保留本協議未授予的所有權利。

友愉尊重其他人的智慧財產權，並保留刪除或禁用被指控侵犯了數位千禧年著作權法（『 DMCA』）的內容，以及中止或終止被聲稱的侵權人的帳號權利。如果您確信有人侵犯您或 別人的版權，請在support@furbo.com連絡我們。

10. 反饋

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您可以針對我們的服務提出評論、建議或構想，包括您要改善或變更服務的方式（『反饋』）。 您同意您的反饋是在非機密基礎上自願、無償、主動提供且不加限制地提供給我們，友愉不 會因為收到您的反饋而有任何信託責任或其他責任。您特此授予友愉不受限、無限期的權 利，可以從這個反饋使用、複製、修改、刊登、再散布、創作衍生作品，或為任何目的，且以 不必對您或任何其他第三方賠償或負任何義務的方式，在其他方面宣傳您的反饋。針對友 愉所認知、友愉所員工所開發、或從其他來源取得的類似或相關的反饋或構想，友愉不放棄 任何使用的權利。

11. 購買

如果您想要購買透過服務所產生的任何可用產品或服務（『購買』），您會被請求提供某些跟 購買有關的資訊，包括，但不受此限，信用卡號、信用卡到期日、發票地址、和出貨資訊。 在 接受或處理您的訂單前，我們會需要您的額外資訊。

您表示並擔保：（i）您有合法權利使用任何信用卡，或其他與購買有關的付款方式；以及（ii） 您提供給我們的資訊具真實性、正確性及完整性。

透過提供這個資訊，您授予我們權利，可以使用或提供該資訊給第三方，目的是加速完成購 買，或提供我們的服務給您。

我們保留權利，可以基於任何理由隨時拒絕或取消您的訂單，包括但不受此限：產品或服務 的可提供性；我們懷疑您買這產品是要未經我們的書面許可轉售出去；產品或服務的說明或 價格有錯；您的訂單或其他理由的錯誤；或者如果懷疑有欺騙或未授權或非法交易。此外， 我們保留權利，可以收取任何退回或不足資金費用，也可以處理您提供給我們的付款方式 下的任何這種款項。 您的費用可能會提前付款、延後付款，或按照您最初選擇使用付費服 務時所述的其他方式支付。

12. 訂閱服務

透過註冊我們的訂閱服務，您可以選擇使我們的服務的某些部分，允許您把影片、音訊或照 片儲存至雲端，並下載到您的手機裝置，或接收某種型式的通知。如果您未註冊訂閱服務， 就只能夠使用有限的功能，您將不能進入任何過去的錄製，也無法追溯啟動訂閱服務。如果 您或授權使用人刪掉任何由訂閱服務所收集的數據，該數據將會被永久刪除。針對使用一 些或全部訂閱服務，友愉會收取額外費用。我們得隨時修改、中止、終止、或變更訂閱服務。

● 訂閱：您可在我們的網站上找訂閱服務的說明，當您註冊我們訂閱服務時，我們就會 說明您可選擇哪種訂閱服務。 您的訂閱服務會每年逐月或根據您所選的其他時間表 訂閱方案（『訂閱期』）持續下去，且會自動更新直到被終止。您會有資格在每個訂閱 期間進入您購買的訂閱服務，直到這個訂閱被取消。若要變更或停止購買，請上此網 站（https://furbo.com/account）。若要使用訂閱服務，您必須提供我們一種以上付款方 式。『付款方式』指現行、合法、被接受的付款方式，可能有時會更新，也可能包括透 過您在第三方的帳號付款。

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● 免費試用：您的訂閱服務可能會從免費試用期，可以免費使用訂閱服務（『免費試 用』）。免費試用期會依照我們當下的政策而制定期限。

免費試用資格得由友愉單獨決定，我們可能會限制資格或持續時間，以防止免費試 用被濫用。我們保留權利，若我們裁定您不具資格時，可以撤銷免費試用或暫時中止 您的帳號。

● 開發票週期：訂閱服務收費會根據您針對付款方式所選的訂閱期，依符合訂閱的付 款部分開始的日曆日起算到訂閱被取消時。例如，您在一月十五日註冊每月的訂閱， 就會在二月十五日再被收取下個月的訂閱服務費用。

● 付款方式：若要使用訂閱服務，就必須提供一種以上付款方式。您可透過上網頁更新 付款方式。更新之後，即表示您授權我們繼續以適用的付款方式收費。萬一您的最初 付款方式被拒絕，或者我們不再能夠用它來收取您的訂閱服務款項，您授權我們以 任何與您的帳號有關的付款方式收費。您對任何未收的金額仍負有責任。如果由於 到期、資金不足、或其他方面的原因、且您沒有取消帳號，導致付款未成功結算，我 們會中止您進入訂閱服務，直到我們以有效的付款方式成功收款。針對一些付款方 式，發行人會向您收取某種費用，例如國外交易費，或其他相關於處理您的付款方式 的費用。請細查您的付款方式服務提供人。

● 取消：若要取消，請至以下網頁（https://furbo.com/account），並遵循取消指示，或洽詢 客服人員。您可以隨時取消訂閱服務的自動更新，照樣可以繼續進入訂閱服務，直到 訂閱期結束。您必須在下次訂閱期前至少24小時取消訂閱式服務，以避免進一步的 費用。除非您取消訂閱的自動更新，否則訂閱服務會依跟原始選擇的訂閱期相同的 持續時間，以當時的費率，自動展延訂閱。我們不會針對任何部分訂閱期提供退費 或賒帳。如果您取消訂閱服務，您的帳號就會在訂閱期的現行開發票期間結束時自 動結束訂閱。

針對您經由使用訂閱服務所儲存或保存的任何數據、軟體或其他資料，您負有作備 份的責任。如果您取消訂閱服務，就無法再使用訂閱服務，我司將永久刪除訂閱服務 期間所留存之數據或資料。友愉不會對因此所產生之損害或損失負責。

● 價格和訂閱條款：我們保留權利，可以變更訂閱方案，或以任何方式，隨時依我們基 於唯一絕對處理權的裁定，由此調整服務或任何定價的構成。任何價格變更或您的 訂閱服務的變更，都會在通知您之後生效。

● 退費：訂閱後無法退費，若只使用部分期間亦不提供退費或賒帳。不過在申請取消訂 閱之後，您可以繼續進入訂閱服務，直到該期訂閱期結束。儘管有上述規定，如果您 是加拿大的居民，從註冊當天起，會有七天可以取消訂閱服務且收到全款退費。住在 歐洲經濟區或英國的客戶，請參考第13條規定。

13. 法定撤回權（只適用於加拿大、EEA和英國客戶）

如果您是居住在加拿大、歐洲經濟區（EEA）內或英國（UK）的客戶，在跟我們成立訂閱服務 契約時，您就有以下撤回權：

撤回權

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您有權利不給任何理由於14天內從契約撤回。

從您加入訂閱契約當天起14天後，撤回期會到期。

若要行使撤回權，您必須透過明確的聲明（例如郵遞信函、傳真或電郵）告知我們（要添寫公 司名稱、地址，以及如果有的話，還要電話號碼、傳真號碼和電郵地址）您要從契約撤回的 決定。您可以使用附上的典型撤回表格，但這並非強制性。

若要趕撤回的最後期限，在撤回期到期前，您已有充分時間寄出關於行使撤回權的訊息。 撤回效力

如果您從契約撤回，我們將償還您所有從您收到的付款，包括交貨費用（如果您選的交貨方 式不是我們提供的最低價格的標準交貨方式，由此所產生的追加費用要排除在外），我們不 會不正當拖延，無論如何都不會晚於被告知您的從契約撤回的決定當天起14天。我們會用 您用於最初交易時的相同付款方法執行償還，除非您已經在其他方面明確同意；無論什麼 情況，您都不會因這償還而蒙受任何費用。

如果您請求在撤回期間開始履行服務，您將支付我們一個金額，這金額跟已經提供的服務 成比例，要相比契約的全部涵蓋範圍，直到您向我們表達要從契約撤回。

典型撤回表格

（如果您要從棄約撤回，請填這份表格並寄回。）

● 到： 【要添寫公司名稱、地址，以及如果有的話，傳真號碼和電郵地址】 ● 我／我們 （*）特此通知，我／我們 （*）從我的／我們的 （*）以下商品銷售契約（*） ／以下服務的提供（*）撤回

● 訂購於（*）／收到於（*），

● 客戶名稱：

● 客戶地址：

● 客戶簽名（只用於書面通知）：

● 日期：

（*）刪除不適用的部分。

14. 退費政策－硬體產品

請參考保固政策，這部分合併於此當參考，附在您購買的硬體產品上，提供裝運限制、退 回、和任何擔保方面的資訊。

15. 服務中斷

基於安全目的、維修、系統故障、或其他類似情況（統稱『服務中斷』），友愉得不經事先通知 ，我們的服務會暫時或永久中止。您承認也同意，相關於這種服務中斷，您沒有資格收取退 費或折扣。對於我們的服務，我們不提供服務水準或正常運行時間保證。

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16. 服務的使用和可靠性

您對我們所提供的服務存取和使用不受時間限制。 友愉並不保證使用服務將提高或影響您 的安全水準。我們將盡力提供可靠的服務，但您特此了解並承認服務的使用並非 100% 可 靠，並且並非得取代第三方監控的緊急通知系統。我們的服務可能會因各種理由中斷或流 出，包括Wi-Fi連接不良，或您的電信商的數據和流量方案。我們無法也不保證您將透過我 們的服務收到及時或準確的通知（在您啟用此類功能的範圍內），也不保證我們將保留和 儲存您的資料。 您須自行負責保留和儲存服務所提供的視訊或音訊記錄或照片的任何備份 ，以避免此類資料遺失。您承認我們的服務的可獲得性取決於您的網路供應商（『ISP』）、您 的手機裝置運算元或行動網路，以及您的電腦、手機裝置、家裡線路、Wi-Fi、藍牙連接或其 他相關設備。您要負責確保會遵守您的ISP和手機行動網路的適用條款和協議，包括任何數 據與使用條款。

17. 系統要求

若要進入或使用服務，您必須有：

● 一個帳號；

● 一個由服務支援的無線裝置，例如智慧手機或平板；

● 家裡有功能正常且隨時可使用的Wi-Fi網路，或寬頻網路連接；以及， ● 跟您購買的特定服務搭配提供的任何其他設備。

如果您未能符合上列要求，您了解將無法使用服務。

18. 安裝和使用

購買我們的服務時，友愉會提供您安裝指示。不過，您要負責確保正確遵循這些指示。如果 未適當安裝服務，您可能會遇到服務的技術或執行上的問題。之後要經常定期測試服務的 安裝，以確保功能正常。有部分服務會需要更換以維持正常功能，例如FURBO狗狗相機或

轉接器更換。如果遇到技術上的難題，請參考FURBO救援中心，或在 SUPPORT@FURBO.COM聯絡我們。

19. 可獲得性、錯誤和不精確

我們將會持續更新我們所提供的服務。產品或服務可能會有錯誤定價、說明不精確或無法 使用之情況，並且我們在更新服務資訊以及在其他網站、應用程式或平台上發布廣告時可 能會遇到延遲。

我們無法也不保證任何資訊的精確或完整，包括價格、產品圖像、規格、可獲得性、以及服 務。我們保留權利，可以不經事先通知，隨時變更或更新資訊，以及改正錯誤、不精確或疏 漏（包括已經下單之後）。

20. 自動軟體更新

我們會開發服務的更新功能、修補功能、修補程式、升級功能或其他修改功能（『軟體更 新』）。基於我們的唯一處理權，軟體更新會改善服務或把它最佳化，或變更服務。您特此同

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意友愉會不經通知或不必得到您的額外同意，就自動安裝軟體更新，除非適用法律或根據 我們的隱私政策有所要求。如果您不要這種軟體更新，您可以選擇停止使用我們的服務。

Tomofun 可自行決定淘汰任何無法再接受軟體更新舊型 Furbo 硬體產品以以便正常、安全 運作。 如果發生逐步淘汰的情況，Tomofun 將向受影響的授權用戶提供一段合理的時間， 並提供過渡到新硬體產品的選項。 淘汰期過後，Tomofun 將無法再為被淘汰的硬體產品提 供支持，包括但不限於軟體更新、安全性修補程式和客戶支援。

21. 第三方連結和服務

我們的服務可能會有含有通往第三方網站或服務的連結或入口，這網站或服務不歸於友愉 所有或管控（『第三方服務』）。通往第三方服務的說明或連結不表示第三方服務的友愉對此 背書。

針對任何第三方服務的內容、隱私政策、或經營，友愉無權管控且不對其負責。您進一步承 認且同意，針對任何第三方服務、或透過這種第三方服務可用的任何這種內容、商品或服務 ，由於使用或因信任所引起或與之有關聯的任何引起或聲稱的損害或損失，友愉將不必直 接或間接負責或負義務。

您可能會被要求同意額外的第三方服務條款和條件、擔保、或其他政策。本協議或任何其他 友愉與您之間的協議，都不適用於進入或使用第三方服務。我們強力建議您詳閱您進入或 使用的任何第三方服務的條款與條件和隱私政策。

22. 比賽、抽獎和促銷

任何透過服務可用到的競賽、抽獎或其他促銷（統稱『促銷』）會受常規管理，這常規是從本 協議分開的。如果您參加任何促銷，請檢視適用常規還有隱私政策。如果促銷的常規抵觸本 協議，則適用促銷常規。

23. 安全

友愉採取了一定的技術、管理和實體安全措施來保護您的個人資訊。 然而，友愉的 服務是透過網路提供的，我們不能保證您的個人資訊不會被未經授權的第三方存取、使用 或揭露。 此外，您也對我們服務中的個人資訊的安全負責。 您應確保用於產品硬體、行動 應用程式或其他服務的任何無線網路連線都是安全的，並且僅與您信任的第三方共用您的 帳戶資訊。 如果您認為我們的服務中您的個人資訊的安全性已受到損害，請立即透過 support@furbo.com 與我們聯繫。

24. 賠償

在適用法律允許的最大範圍內，若您或您的授權人違反本條款之內容，您同意對友愉及其 管理人員、員工、代理商、關聯公司、供應商或被授權人因與此相關或由此產生的任何損 失、損害、成本、責任和費用進行賠償、且為其辯護並使其免受損害，儘管有上述情況，此賠 償將不適用於基於友愉自己的故意、惡意、或有企圖的不當行為。

25. 保修免責聲明

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友愉將以產品原樣提供服務，並且不做任何明示或暗示的保證，包括但不限於對特定用途 的適用性或適銷性的任何保證，我們也不以任何方式保證透過本網站或服務傳輸、接收、購 買或以其他方式提供或取得的資訊、內容、商品或服務的資料內容、藝術價值或合法性。 友 愉無法保證服務將始終可用、安全、不間斷、無錯誤、滿足您的要求、不存在任何缺陷、病毒 或其他有害成分，或缺陷將得到糾正。 上述部分或全部排除條款可能不適用於您，具體取 決於您所居住的司法管轄區。

26. 責任限制

在適用法律允許的最大限度內，除本協議中的保證和其他免責聲明外，無論在任何情況，友 愉及其高級管理人員、員工、合作夥伴、代理商或聯屬機構均不會（a）對任何間接、附帶、特 殊、示範性、後果性或懲罰性損害負責，包括但不限於利潤損失、數據、使用、商譽或其他與

服務有關的無形損失，無論我們是否已被告知或應當知道此類損害的可能性，即使此處列 明的補救措施被認為未能達到其基本目的；以及（b）對於任何直接損害、財產損害、人身傷 害、生命損失或根據（a）未排除或阻止的其他任何損害，無論是契約、侵權或其他方式，其

總累積責任應限制在您在過去十二（12）個月內實際支付給友愉或經授權的友愉經銷商的與 有關服務有關的金額內（如有的話）。友愉不承擔任何友愉的授權人和供應商的任何責任。

友愉不承擔任何私人內容所引起或與之相關的所有責任，包括但不限於私人內容中的任何 錯誤或遺漏，或因使用或連結透過本服務所發布、透過電子郵件發送、存取、傳輸、傳播或 以其他方式提供的任何私人內容而發生的任何類型的損失或損害。即使友愉因違反合約、 對於有限保固的違反、任何程度的疏失、代位追償、賠償、違反法定的產品責任、或任何其 他依法而被認定有責任承擔損失或損害，仍適用本條款之責任及金額限制。。

針對那些不允許嚴重疏失被限制的管轄區域，這個責任限制將不適用於友愉的任何故意、 惡意、有企圖的、不顧後果的不當行為或嚴重疏失。

27. 爭議解決和放棄集體訴訟和陪審團權利

以下只適用於居住在美國或加拿大的使用人：

您了解且同意，起於或相關於本協議的任何爭議、聲明或民事糾紛，包括您使用和進入服務 或任何其他內容，包括但不受此限，聲明友愉或友愉僱用或聘用的人提供的任何服務是不 必要或未授權或不合適、疏忽、或不勝任，最後都將由美國仲裁協會（『AAA』）的商事仲裁 常規和調解程序和消費者相關糾紛補充程序下的具約束力的仲裁排他解決，不會透過訴訟 或求助法院流程，除非加州法律提供仲裁訴訟程序司法審查。各方都保留權利，可以尋求 有能力的司法法院作命令式或其他公平式解除，以防止實際或威脅式侵犯，一方的版權、商 標、商業機密、專利或其他智慧財產權被挪用或侵犯。您有責任要支付AAA常規列舉的任 何AAA歸檔、行政和仲裁人費用。

您承認且同意協議的雙方在放棄各自的合憲權，要讓這個爭議在法院陪審團前裁決，或者 是加入任何號稱的集體訴訟、集體仲裁、私人總檢察長訴訟、或任何其他訴訟程序的起訴人 或集體成員。

雙方進一步同意，不是任何聯邦政府、國家或地方法院或代辦處，而是仲裁人將有排他權， 可以解決任何相關於本協議的解釋、適用性、強制性或結構上的爭議，並交付仲裁。除非雙

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方在其他方面書面同意，否則任何這種爭議或聲明都將在個人基礎上被仲裁。仲裁會在美 國加州舊金山郡舉行。

在接受本協議當日起三十天內、或友愉在本協議的本部分作資料變更後的三十天，您可以 透過書面通知友愉取消本協議交付仲裁。您應該傳取消通知到support@furbo.com，包括以 下資訊： （i）您的名字、（ii）您的友愉帳號電郵地址；（iii）您的郵寄地址；（iv）一份聲明，說明 您不想透過仲裁解決跟友愉之間的爭議。 這份退出仲裁的通知只適用於本協議；如果您以 前已跟友愉成立其他仲裁協議，或將來會成立其他這種協議，您的本協議的仲裁條款退出 通知將不會影響您和友愉之間的其他仲裁協議。萬一您選擇從仲裁條款撤回，本協議的所 有其他條款都將維持完全的支配力和效力。

如果基於任何理由在法院進行聲明，而不是透過仲裁，各方都要放棄任何權利，交付陪審團 審判。您同意屬人管轄權和審判地都在州內、還有加州舊金山郡的聯邦政府法院、或位於 加州舊金山的美國加利福尼亞北區聯邦地區法院，且放棄對這種管轄權或審判地提出任何 反對。

28. 一般

● 整體協議

本協議構成雙方就本協議標的達成的完整協議，並取代雙方之前或同時就 Tomofun 提供的任何服務進行的所有溝通和建議，無論是電子的、口頭的還是書 面的。 儘管有上述規定，當您使用服務、使用或存取我們的附屬公司、第三方或 合作夥伴的服務、內容或軟體時，您也可能受到可能適用的附加條款和條件、已 發布的政策、指南或規則的約束，或參加抽獎、促銷或競賽的規定。

● 訴因期限

本協議項下的任何索賠必須在訴因出現後一年內提出，否則將視為放棄此類索賠 或訴訟； 惟若係根據商品或服務的個別購買條款和條件提出的索賠不受此限制。

● 準據法

除美國聯邦法律優先考慮的索賠或爭議外，由本協議引起或與之相關的任何索賠或 爭議均受加州法律管轄，不考慮法律衝突的規定。 除非強制性法律禁止，由本協議 引起或與之相關的任何訴訟均應專門提交給加利福尼亞州舊金山縣高等法院，並且 您特此同意任何此類法院的管轄權，除非需要此類索賠或爭議按照上述部分的規定 進行仲裁

● 標題

本協議的各段標題只是為了您的方便，並不具法律或契約效力。

● 轉讓

在本協議下，您不得轉讓或委託任何權利或義務，任何這種企圖都將無效。在本協議 下，友愉可以自由部分或全部轉讓或委託所有權利和義務，且不必通知您。

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● 可分割性和豁免

若未行使或執行本協議的任何權利或條款，將不能構成這種權利或條款的免除。如 果本協議的任何條款被有能力的司法法院發現不合法、無效、或因任何理由不能執 行，那麼這個條款將被視作從本協議單獨分割，且將不影響任何剩餘條款的效力和 強制性。

● 通知

我們可能會根據法律要求或法律允許，我們可能會透過向與帳戶所有者關聯的主要 電子郵件地址發送電子郵件、行動通知或在我們的服務上發布此類通知的方式向您 提供通知。 友愉對您或您的網路供應商可能套用於此類通知的任何自動過濾不承擔 任何責任。

● 終止

只要您繼續存取或使用本服務，或直到根據本協議的規定終止，本協議將保持完全 效力。 我們可以出於任何原因（包括但不限於您違反本協議）立即終止或暫停您的使 用、存取或帳戶，恕不另行通知或承擔責任。如果您將服務轉讓給其他所有者，您使 用我們的服務的權利將立即因轉讓而終止。 新所有者無權繼受原使用服務，並且需 要註冊為單獨的帳戶所有者並接受本協議。

一旦終止，您使用服務的權利會立刻停止。如果您要終止帳號，您可以停止使用服務 ，或在support@furbo.com聯絡我們。

● 聯絡我們

如果您對本協議有任何疑問，請在support@furbo.com聯絡我們。

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